Error with account email

irismustang · Jun 23, 2018

I received an email "There seems to be an issue with your account: please reach out to our support forum team." but I don't know what to do. It told me on the 15th I was getting a refund amount, but the amount does not show up in my Microsoft account. I
can't find anything that's preventing it. What do I do?

:)

sillylucy · Jun 23, 2018

Live account email

Have you got this resolved? My sister just got an Android and is having a similar issue. We wrote on the tech support forums and are just waiting for a response. I guess I'll give Live a call tomorrow if I can't figure it out soon. We both use my sister's free account so we are having the same problem. So frustrating.

GT_614 · Jun 23, 2018

Live account email

All

I've had a live account for years now but when I set it up I used my gmail email. I also have an local free profile for my wife that I set it up using my Live.com email account. My wife's account doesn't have a Live gold pass so it's just a free local account. Recently I signed up for a xbox Live Music pass about a month ago and I've been enjoying it so far (gmail account)....so to the Issue.
I just got a new Windows phone. All sync'd up and working with my live email account. My music pass though is not showing up for my Live account so I can't sync up my playlist and such. There is also no option to "log in" to your music pass as it uses the account the phone is already setup with which is my Live account.

So how do I switch my music pass to be associated to my Live account? I've been trying for hours to just delete my Wife's free profile account so I can remove my Live email association but I can't figure out how. I do know that I'll have to change my XboxLive account name which is cool with me. But when I try to switch my account over it says My email that I want to use is already in used by a Xbox profile (Yeah, my wifes').

XBLRewards8 · Jun 26, 2018

Hello irismustang,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello irismustang,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

PeteWolf179

Hi,

The error code you get means this....

If you use a non-Microsoft email address such as an @gmail.com or @yahoo.com address, you'll need to verify that you have access to that email account before you can use Microsoft services.

To verify your account, sign in to your Microsoft account at any xbox.com page, such as this one, and follow the instructions to verify your email address. To learn more about how to verify your account, see "Call
us overprotective, but we need to verify that this email is yours" message when signing in to Xbox.com.

____________________________________________________________________________________________________________

Extract from error code lookup https://support.xbox.com/en-US/error-code-lookup?code=8015402B

XMoIsBackX

Is the account verified by the email as sometimes that causes that error.

steeledwand7664

When you sign into the account what is the exact error message that you get?

Try signing into the account at account.live.com/addassocid and see if it will let you change the email address that is associated with the account.

The error message that you get is it something like you need to verify the email address that is on the account? and it wants to send an email with the code to that email address but you do not have access to it?

If this is the message you get in the box that comes up there should be a link in the box that says change the email address that is associated with this account and you should be able to change the email once you click on that link and it will send an email
out to that email to verify that you have access to it.

ChiefJoboo

"This means you're using a non-Microsoft email address that has not been verified.

If you use a non-Microsoft email address such as an @gmail.com or @yahoo.com address, you'll need to verify that you have access to that email account before you can use Microsoft services.

To verify your account, sign in to your Microsoft account at any xbox.com page, such as this one, and follow the instructions to verify your email address. To learn more about how to verify your account, see

"Call us overprotective, but we need to verify that this email is yours" message when signing in to Xbox.com. "

https://support.xbox.com/en-US/xbox-360/errors/error-code-0x8015402B

Error with account email