error while redeeming the code

Hey there Harttmann511!

Just to clarify, what error are you running into while trying to redeem the codes? Please provide any error codes you are receiving while trying to redeem the codes so that we can look into this issue further. Thanks in advance!

Are you getting any error while trying to install the game? Is the error during redeeming the codes, or after redeeming them?

Can you elaborate what's the error while redeeming the code

Hey lastsonofk!

Could you try redeeming the code over at microsoft.com/redeem while signed in to see if the code works there? If the code continues to spit out an error, please post back with that full error
code so we can assist further.

Thanks!

Hello @WojciechJarończyk, I hope everything is going well for you!

Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

If this does not resolve your issue please try contacting our Xbox Live Support:

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming