error while entering a redeem code

Have you tried redeeming the code on both the console and the website? What error message/code do you receive when you try on the console?

Are you getting an error code when you enter the redeem code?

What is the error code you are getting when you enter the redeemable code?

Hi there,

Thanks for reaching out to us today. Sorry to hear about the trouble trying to redeem your Xbox live code. I would like to clarify a few things, are you trying to redeem the code through the Xbox, Xbox App or online? As suggested above by Sir Cool One
Try re-entering the code on your gift card. If you have correctly entered the code, try redeeming the code online at
Redeem Code.

If you receive an error message with an error code when redeeming a prepaid code, go to
Error & status code search to find a solution for your specific error code.

Here's a helpful article on how to
'Troubleshoot redeem gift card and code issues'.

Hope this helps.

Hey there Harttmann511!

Just to clarify, what error are you running into while trying to redeem the codes? Please provide any error codes you are receiving while trying to redeem the codes so that we can look into this issue further. Thanks in advance!