Error while downloading game

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Try these methods to fix the Store one by one to see if one of them will solve the problem.

Clear the Microsoft Store cache

1. Press the 'Windows + r' keys and type 'wsreset.exe' (without the quotes)

2. An command prompt window opens and then closes after approximately 10 seconds.

3. The Microsoft Store then opens automatically. Check if it works properly again.

To reset it:

1. Open the settings by pressing the Windows + i keys

2. Go to Apps> Applications and features.

3. Select the Microsoft Store application and then click Advanced Options.

4. Click the Reset button.

5. Confirm the reset by clicking on Reset again.

6. Go back to the Microsoft Store and check if it works properly again.

Run troubleshooter

1. Open Settings again (Windows + i)

2. Go to Update & Security> Troubleshooting.

3. Select Windows Store Applications and then click the Run Troubleshooter button.

4. The utility will launch and check for problems that are preventing the Microsoft Store from functioning properly. If it detects anomalies, follow its recommendations.

5. When the problems are resolved, close the utility.

6. Go back to the Microsoft Store and check if it works properly again.

Reinstall Microsoft Store

1.Open Windows PowerShell as administrator. To do this, right click on the start button and click on 'Windows Shell (admin)'

2. To reinstall the Microsoft Store app, enter the following command (you can copy and paste:

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register '$ ($ _. InstallLocation) \\ AppXManifest.xml'}

3. Go back to the Microsoft Store and check if it works properly again.

Hi there,

could you specify what the error is you are encountering, the information can be helpful to determine the next steps.

Also check if the game is showing on the Games with Gold section on the store on the console.

Let us know the results

@ zx kody 01 xz

What is the exact problem?

Do you get a can't download error?

If it's a can't download error then go into the hard drive and delete the partial download for Mafia II

Then download again but they time stay on the active downloads screen.

There is a bug that if you try to download a game on demand in the background while playing another game or an app or just browsing the dashboard, you get a can't download error.

Until this bug is fixed you should stay on the active downloads screen while downloading games.

Here is a FAQ page that may help you: https://answers.microsoft.com/en-us...-app-faq/1efde579-21ff-4247-ba4c-07444a04b36b

Are you downloading stuff? If you're trying to launch digital games while downloading, that's the only time I ever get this error.