error when you are activating the microsoft gift card code

Hi Ivan,

Thank you for coming to the Xbox forums.

When you buy a gift card from a retailer, the card becomes activated once they scan the card's bar code. If you're getting an error message that the code is not activated, you may just need to wait a few hours, up to 24 hours sometimes. If you haven't done
so, I recommend also trying to redeem the code online as well as from the console. If the code hasn't been activated, return it to the place where it was purchased and ask for them to activate it so it can be redeemed. Make sure to take your proof of purchase
with you.

Please review this support article
"Redeem a gift card or code to your Microsoft account" for more information on how to redeem a gift card and what to do if there is an error.

here you go:

Error 80122725 occurs when you try to redeem a gift card on Xbox Live

Problem

You see the following error message when you try to redeem a gift card code on Xbox Live:

Can’t retrieve information from Xbox Live. Please try again later.

Status Code: 80122725

This means that the card was not activated at the retailer.

Solution

To resolve this issue, return the card to the retailer and ask them to activate it.

hope that helps

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Like Geth said a pre paid code is 25 characters long now that may be the error code that is given when you put the pre paid code in.

now to get to your issue when you put the code in does it come up saying the code is inactive? if so that means one of two things

1. when a code is purchased at a retailer the card has to be activated at the register that way people are not just going in the store an taking the cards and walking off with them and then putting them in. now once a purchase of a card is made it can take
up to 24 hours for the stores system to let microsofts system know that the code has been bought and to activate it.

2. so if it has been past 24 hours then the store never activated the card and if it is any pre paid card except for a xbox gift card then you would have to talk to the store about the card not being activated.

if it is a xbox gift card you can contact xbox support and they will have you send them a copy of the front and back of the gift card and receipt and then they would just put the Microsoft account money onto your account.

Hello FaZe,

Thank you for posting on the Xbox forums. This error message may indicate that the gift card is not active. Each gift card must be scanned out of the retailer's system correctly in order to become active. The article entitled, "Troubleshoot
redeem gift card and code issues" contains more information about gift card errors. Another great option is to reach out to the
Xbox support team. The support team will investigate the gift card and provide more options. Be sure to let us know the results!