Error when trying to redeem gems

VisitorQ2 · Apr 9, 2018

Morning

I am trying to redeem my gems for 12 months of gold. When fill in my name and email address I get an error message.

Any help please

Scott

:)

XBLRewards8 · Apr 9, 2018

Error when trying to redeem gems

Hello hisnameisfrank,

Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.

hisnameisfrank · Apr 9, 2018

Error when trying to redeem gems

I'm trying to redeem my gems before the conversion but i keep getting an error message when i fill out the information about where the code will be sent. I would like to get 12 months of xbox live for 2000 gems. Any assistance would be most appreciated.

XBLRewards8 · Apr 10, 2018

Hello VisitorQ2

Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.

XBLRewards8 · Nov 3, 2018

Hello,

Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.

XBLRewards8

Hello hisnameisfrank,

Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.

XBLRewards8

Hello,

Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.

XBLRewards8

Hello VisitorQ2

Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.

XBLRewards8

Hello,

Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.

XBLRewards8

Hello,

Due to a large amount of user's claiming prizes at the same time, you may have seen this message as a result. We see you claimed your prize a few days ago. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

Error when trying to redeem gems