Error when trying to download movie from Video App

A7XFANG218 · Oct 19, 2015

I am trying to redownload movies to my PC fro offline use from my video app on windows 8.1 but everyone i try to download says Unable to download. File is missing or we cannot find it. anybody have an idea on how to fix this? I tried uninstalling the app
and reinstalling but havent had any luck. talked to support but they couldnt figure it out and im not paying $149 to microsoft support for them to tell me the same thing.

:)

Gomez2121 · Oct 19, 2015

Xbox one streaming help !!

Hi everyone I'm new to the forum so if this is in the wrong place I'm sorry. I've been trying to figure out how to stream movies from my Samsung S5 to my xbox one but I'm struggling. I've downloaded the video and media players on the xbox and I've tried a few apps on my phone including all cast and imedia share. All cast works fine for music but not video and imedia share gives me an error message when trying to buffer the movie. I've also had trouble trying to watch you tube on the xbox via my phone when I use the app direct on the xbox in works fine but when I try sending it from my phone it doesn't work. This makes me think are the settings on my xbox not correct or is it to do with my home hub I've got a bt infinity home hub 5 if that helps. Any advice would be appreciated Thanks for reading.

CIDkidzPILLZ · Oct 19, 2015

Problem with the Initial Launch of Xbox Music & Video

A little bit of some additional info when trying to play a movie while stuck in the bugged out Video Collection.

I'm getting this error when I attempt to play a movie from my movies.

" Playback Error

Can't find the content.

Status code: 8007139f "

Misses Quinzel · Oct 20, 2015

Hey there, A7XFANG218! You shouldn't have to pay Xbox Support anything when you call or chat with them, and Microsoft Support should not be handling these types of requests at all.

What movies are you having this issue on, and what is the error exactly (including any codes you might receive)? It might just be that the licenses have been removed, or that you've reached the limit on the number of devices you can download those items
on. We can start from there, it will let me dig into what's going on for those particular movies.

Misses Quinzel

Hey there, A7XFANG218! You shouldn't have to pay Xbox Support anything when you call or chat with them, and Microsoft Support should not be handling these types of requests at all.

What movies are you having this issue on, and what is the error exactly (including any codes you might receive)? It might just be that the licenses have been removed, or that you've reached the limit on the number of devices you can download those items
on. We can start from there, it will let me dig into what's going on for those particular movies.

Xwelp

Using video app on windows 8 allows you to download purchased or rented movies.

What are the expected behaviors of this ability. Or in other words what are the limitations to downloading the movie from the video app?

Nippip101

I am having the same issue with some movies. I can stream them fine, but when I try to download them it says "Download failed. Failed to acquire license for download". I had previously downloaded the movies no problem, but I got an update for Xbox Video
a few days ago and the downloaded movies would not play. I deleted and re-installed the video player and now I get the error every time I try to download movies. I tried the suggestion above and it did not make a difference.

CIDkidzPILLZ

A little bit of some additional info when trying to play a movie while stuck in the bugged out Video Collection.

I'm getting this error when I attempt to play a movie from my movies.

" Playback Error

Can't find the content.

Status code: 8007139f "

Shockwave2ic

Hello, This might help you out.

How to fix Error 0xc00d11d1 when played a movie download or rented from Xbox Video store

* It seems to be a bug in the video app. Download the legacy Zune App and install it.

* It causes by DisplayLink USB 3.0 Video Drivers

Open Control Panel, go to Programs and features and locate the “displaylink core software”. Uninstall it and play the video again. You will get other error message, ignore it and that should work.

If can’t view, restart your computer or tablet, and then change the display to run in HDMI and Green Mode. That will avoid it forcing automatic install of drivers.

Error when trying to download movie from Video App