Error when trying to buy minecraft for my son using family safety.

Thanks for the response. I'm on mobile. I tried the app and through browser. Same results.

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue. You can also contact Microsoft Support for further assistance: https://support.microsoft.com

Hi. My name is Brilliant, an independent advisor, happy to assist.

Try purchase using a different device: PC / Mobile Device. You can try use different web browsers if you encounter any issues. I hope this helps resolve your query.

Hey there, sasa novakovic

Welcome to the Microsoft Community.

Can you try going to the family safety page here: Microsoft Family Safety and sign into your account.

When you have signed into your account, please click onto your son's profile. This will load your son's profile where you can see what family settings are applied. Please can you make sure Apps and games are set to up to age 13. As Minecraft is rated as a 7+, this should allow your son to load Minecraft and play the game.

Hope this helps,

Nathan

Thank you for your assistance. I'd missed the Xbox 360 Online Safety setting to "Accept Friend Requests". For posterity, I also had to logout of my son's Microsoft account on his phone and login again. Now my son can try to add my daughter as a friend. (Before,
Minecraft was giving us an error.) But...

Now whenever my son tries to friend my daughter's gamer tag, it says no one is found. Any ideas?