Error 'Unable to play content Licence Missing'

Discus and support Error 'Unable to play content Licence Missing' in XBoX on Consoles to solve the problem; I have recently renewed my xbox live subscription and also as I had credit left on my account, I decided to rent and download a film recently my via... Discussion in 'XBoX on Consoles' started by PathlessBody7, Jan 22, 2017.

  1. PathlessBody7
    PathlessBody7 Guest

    Error 'Unable to play content Licence Missing'


    I have recently renewed my xbox live subscription and also as I had credit left on my account, I decided to rent and download a film recently my via xbox live account

    When I logged onto UK xbox live, I then went to Microsoft TV & Movies section.

    After browsing films I tried to purchase Mechanic Resurection.

    My account was debited and recieved confirmation emails from Microsoft to confirm purchase.

    However after I purchased the film I could not get options to download film in HD or SD and the following error message appears

    'Unable To Play Content Licence Missing'

    I contacted microsoft via xbox chat and spent over 2hours following options from CS to no avail.

    They said that this is an emerging problem with Microsoft servers and will notify superiors to make them aware of this serious problem.

    I was asked to try and download another film which I tried and after numerous problems I did eventually, but the same problem and message persists.

    Currently tried to rent and download Star trek film but am unsure if this has worked.

    Has anybody else had this problem and did you manage to fix it??

    If so I would like to hear from you

    thanks in advance

    :)
     
    PathlessBody7, Jan 22, 2017
    #1
  2. EggsBoxJuan
    EggsBoxJuan Guest
    Can't update, error code 807B0194

    A licence is not available for this content. The licence is missing, expired, corrupted, or does not belong to the current gamertag.

    HERE is some info on your error code.
     
    EggsBoxJuan, Jan 23, 2017
    #2
  3. maxen
    maxen Guest
    Unable to access DLC's

    If you did the licence transfer with the account that owned them, you're just missing the last step.

    After the transfer, you need to re-download the content in order for the licences to update.

    After doing that, any account on that console should be allowed to play the DLC.
     
    maxen, Jan 23, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Error 'Unable to play content Licence Missing'

    Hey PathlessBody7! Are you having any other issues with online activity? Additionally does the error message include a specific error code of any kind? Post back and let me know!
     
    Mister Cizl, Jan 23, 2017
    #4
  5. Mister Cizl Win User

    Error 'Unable to play content Licence Missing'

    Hey PathlessBody7! Are you having any other issues with online activity? Additionally does the error message include a specific error code of any kind? Post back and let me know!
  6. EggsBoxJuan Win User

    Can't update, error code 807B0194

    A licence is not available for this content. The licence is missing, expired, corrupted, or does not belong to the current gamertag.

    HERE is some info on your error code.
  7. maxen Win User

    Unable to access DLC's

    If you did the licence transfer with the account that owned them, you're just missing the last step.

    After the transfer, you need to re-download the content in order for the licences to update.

    After doing that, any account on that console should be allowed to play the DLC.
  8. maxen Win User

    License problem

    There are two licences associated with all types of content: profile and console.

    The profile licence belongs to the profile that downloaded the content. This cannot be moved. With this one, only the profile that downloaded the content can play it - and only while connected to Live.

    The console licence belongs to the first console onto which the content was downloaded. This is the one that gets moved with a licence transfer, and it allows any player to play the content, whether online or offline. The transfer can only be done once per
    three month period

    http://xbox.com/DRM

    This should help you determine where the console licences are (allowing everyone to play); presumably they are on the Xbox you are using (and downloading to), but not the one the family uses?
  9. dcomley Win User

    need help

    You are probably going to have to download the content again unfortunately. The Xbox Support site says:

    "If your console was repaired or you used the licence transfer tool to transfer licences from one console to another, the locally stored licences might be out of date. You must download the content again to update the locally stored licences."

    support.xbox.com/.../play-xbox-live-content
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Error 'Unable to play content Licence Missing'

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