error trying to request a callback

EndNether · Jun 3, 2025 at 5:36 PM

ive been trying to get my account fixed from being shadowbanned from lfg for 3 weeks or something now, but support tells me to request a callback and they can sort it. When i try to however it gives me the error: ''We’re unable to process your request for a call back. Please try again later.'', its been doing that for a week by now. All within business hours, and it gave me an eta in the callback option. It also doesnt work with my dads phone number. This is very annoying, since support over mail said they cant help me with my shadow ban. How do i request a callback, or get this stupid invisible obstacle out of the way?

Thanks!

:)

SweetMonet

Thank you for the information. I just checked it here, and regrettably, only chat Online is the only available support in your region, as you can see here.

https://support.xbox.com/nl-NL/contact-us

SweetMonet

Hi, EndNether! I'm sorry to hear you're account got suspended from LFG on Xbox. No worries, I'm happy to assist you with this today.

I'm so sorry to hear about that. Regrettably, we and the Customer Support team do not have the authority to directly address account bans. The responsibility for assigning and managing account suspensions or bans lies solely with the Xbox Enforcement team. To obtain more information and initiate an appeal or dispute process, please visit https://enforcement.xbox.com). There, you'll find a detailed explanation regarding the reason for your ban and any associated limitations. You can also file an appeal through this platform. However, please note that if your account ban lasts only 48 hours (or two days), it does not qualify for an appeal, and you'll need to wait until the suspension is lifted.

**IMPORTANT:** Xbox does not tolerate abusive behavior. When submitting an appeal or responding to an agent's request for additional information, please refrain from abusing or threatening Microsoft employees and avoid posting profane, bigoted, or otherwise provocative content. Case review inquiries must adhere to the guidelines outlined in the Community Standards for Xbox. Ignoring these rules may result in the closure of your case review, and serious violations may lead to further Xbox enforcement action.

For more information, please check the link below:

(https://support.xbox.com/en-US/help/family-onli...

To learn how to submit a case review, click here:

https://support.xbox.com/en-PH/help/family-onli...

In the event that you really want to speak with Xbox customer support, this is the only way to reach them.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Suspended> Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

I hope this is helpful, and I truly appreciate you reaching out to us today.

Thank you!

SweetMonet

Please go to https://support.xbox.com/nl-NL/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Click Next> it should show you the option to chat with them

EndNether

well it says not available for this problem, not this region. or is it just worded badly?

EndNether

i dont mean a ban, i mean a shadow ban

i have 0 enforcements. none active, pending or expired. its all on microshots end behind the scenes. I just get errors trying to do certain features like lfg.

someone in support told me to reqeust a callback to talk to them but that didnt work since i get an error there too.

I just tried requesting a call back under your method, entered +31 for netherlands, then the 6 [06 will be the start without the +31] and it also just gives an error. How do i reach them?

error trying to request a callback