Error trying to redeem prepaid card

What error code do you get when you try to redeem the prepaid card?

OP: Are you trying to purchase LIVE with a credit card or redeem a prepaid card? What is the full error message/code you see when you try?

Hi there Hamzaben,

Thanks for reaching out. To help clarify the issue:

• Are you trying to redeem a token on your account?
• Do you receive an error code/message?

I recommend to try the following articles:

• How to redeem gift cards and codes
• Error “Something went wrong” occurs when redeeming a code on Xbox One or online
• Troubleshoot redeem gift card and code issues

If the issue persists,
contact Customer Support for further assistance.

Try this and let us know the results.

Hey there Mario,

Sorry to hear you are having problems with your prepaid code. Are you getting an error message when trying to redeem the code?

Go ahead and click on the following link for assistance with prepaid codes.

• Troubleshoot Redeem Gift Card and Code Issues

Give it a try and let us know if this has helped.

Are you trying to add prepaid gold cards or did you add a gift card and are trying to buy Live with the money from those?

If you're trying to add a prepaid gold card, what error message/error code do you get when you try redeeming on the console?

If you added money to your account, it's not possible to purchase gold with that money. That money can only be used to purchase games and other contents from Live. Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card.