Error trying to download Halo Wars 2 on PC.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Run an in-place upgrade, this link has instructions on how to do this.

https://answers.microsoft.com/en-us/windows/for...

halo wars 2 ultimate edition includes Halo wars DE. You should be able to find and download the game under ready to install on my games and apps on your xbox one!

On PC check the Halo app or the Download and install page on the store!

If you purchased and redeemed the digital version of Halo Wars 2 after the release, a code will not be sent out. Instead, you will be able to download the game directly through the Xbox Store on the account that digitally owns Halo Wars 2 Ultimate Edition
on your Xbox One console.

Are you seeing the 'Does not work on this device' error on the Xbox One console, or on a Windows 10 PC? Additionally, have you checked your 'Ready to install' on your Xbox One console to see if the game is there?

Try downloading the game on your Xbox One console and let us know how it goes.

I don't have an X-Box One. I purchased the game because it was Play Anywhere (like Gears of War 4) because I have a Windows 10 PC. I have Halo Wars 2 installed and have already finished the campaign. I have not received the code for Halo Wars: Definitive Edition
that was included with the HW2 Ultimate Edition yet.

Hey there,

That screenshot indicates that you already own the game. Codes were only sent out during the pre-order period for Halo Wars 2: Ultimate Edition. Now, all digital purchases for Halo Wars 2: Ultimate Edition include the digital version of Halo Wars: Definitive
Edition. If the game is showing up in your library already, there is no need for a code.

Are you able to try downloading the game through the Halo app on the Windows Store? Within the Halo app, select the controller icon and see if it allows you to download the game through that menu.

Keep us posted!

Yes that screenshot indicates that I own the XBox One version, but not the PC version. As you see, there are two versions of Halo Wars 2. One for PC and one for XBox.

I bought the Ultimate Edition and I should have everything on PC and XBox, but I did not receive a Halo Wars Definitive Edition for PC. It's not in my store library. I do not own an XBox One.

The Halo App is only offering me to buy Halo Wars 1.

If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

Clearly, that can't be right and something went wrong with the activation. Can you fix this?

Best,

M1Labbe

If you purchased and redeemed the digital version of Halo Wars 2 after the release, a code will not be sent out. Instead, you will be able to download the game directly through the Xbox Store on the account that digitally owns Halo Wars 2 Ultimate Edition
on your Xbox One console.

Are you seeing the 'Does not work on this device' error on the Xbox One console, or on a Windows 10 PC? Additionally, have you checked your 'Ready to install' on your Xbox One console to see if the game is there?

Try downloading the game on your Xbox One console and let us know how it goes.