error They returned you to the main menu

Discus and support error They returned you to the main menu in XBoX Games and Apps to solve the problem; Because it takes me out of the horde mode and competitive multiplayer, being that I have connected the console with ethernet cable with nat open, I... Discussion in 'XBoX Games and Apps' started by FlavoredROOKIE, Mar 31, 2017.

  1. error They returned you to the main menu


    Because it takes me out of the horde mode and competitive multiplayer, being that I have connected the console with ethernet cable with nat open, I have 20mb down and 5 mb up and only in this game I have connectivity problems

    please help

    :)
     
    FlavoredROOKIE, Mar 31, 2017
    #1
  2. PrimoFuSion
    PrimoFuSion Guest
    Unable to play FIFA Ultimate Team

    ''We are sorry but there has been an error connecting to FIFA 12 Ultimate Team. You will be returned to the FIFA 12 Main Menu''.

    Anyone else getting this, or is it just me?
     
    PrimoFuSion, Mar 31, 2017
    #2
  3. PrimoFuSion
    PrimoFuSion Guest
    Unable to play FIFA Ultimate Team

    ''We are sorry but there has been an error connecting to FIFA 12 Ultimate Team. You will be returned to the FIFA 12 Main Menu''.

    Anyone else getting this, or is it just me?
     
    PrimoFuSion, Mar 31, 2017
    #3
  4. Paul Bab
    Paul Bab Guest

    error They returned you to the main menu

    Hi,

    Playing games online can have issues which may vary depending on its cause. To gain a better grasp of your case, let's answer the following questions:

    • Are you accessing Gears of War online on a Windows 10 computer or an Xbox One console?
    • Do you have the physical copy or the digital version of the game?
    • Are you getting any error messages upon playing the game online?
    • Is this issue happening to other games as well?

    In the meantime, make sure to check the
    status of Xbox Live
    for any service alerts.

    You may also post your query to the Gears of War 4 forums for in-depth assistance. To proceed, visit this

    page
    .
     
    Paul Bab, Mar 31, 2017
    #4
  5. The platform on which i play is xbox one

    The game version is digital

    If I'm getting error messages while playing online

    Not this problem I only have it with gears of war 4
     
    FlavoredROOKIE, Mar 31, 2017
    #5
  6. Paul Bab
    Paul Bab Guest
    Thanks for responding. To help resolve your concern with playing Gears of War 4 online on your Xbox One console, refer to the following solutions:



    Solution 1:
    Clear Persistent Storage

    1. Scroll left on the Home screen to open the Guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Disc & Blu-Ray.
    5. In the Blu-Ray section, select Persistent Storage.
    6. Select Clear persistent storage.
    7. Restart your Xbox One console. Access the game again and check if the same instance occurs.

    Solution 2: Clear MAC Address

    1. Scroll left on the Home screen to open the Guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings.
    6. Select Advanced settings.
    7. Select Alternate MAC address.
    8. Select Clear.
    9. Select Restart. Access the game again and check if the same instance occurs.

    Solution 3: Remove and re-add your Microsoft account on Xbox One

    Refer to this
    page
    and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft account. Then, access the game again and check if the same instance occurs.

    Solution 4: Reset your Xbox One to factory defaults

    1. Scroll left on the Home screen to open the Guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console.
    7. On the Reset your console? screen, select Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting
      your games or apps. This will save you from downloading or reinstalling the large game files. After its completion, access the game again and check if the same instance occurs.

    If anything comes up, don't hesitate to get back to us anytime.
     
    Paul Bab, Apr 3, 2017
    #6
  7.  
    FlavoredROOKIE, Apr 4, 2017
    #7
  8. error They returned you to the main menu

    Make all the solutions but still get me out of the horde mode and competitive multiplayer
     
    FlavoredROOKIE, Apr 4, 2017
    #8
  9. Paul Bab
    Paul Bab Guest
    We appreciate your prompt reply. We need to gather the following information so we can further isolate your case:

    • Is your device connected to a wired or a wireless network?
    • What is the exact error message that you are getting upon accessing Gears of War 4 on your Xbox One console?
    • Have you tried connecting your Xbox One console to a different network and check if the same instance occurs?
    • Have you made any changes to your Xbox One console prior to this concern?

    In the meantime, check the status of your Xbox Live Gold membership and check if it's in good standing. With your Microsoft account signed in, click this
    link to proceed.

    For in-depth assistance, you may also post your concern to the
    Gears of War 4 forums
    .
     
    Paul Bab, Apr 5, 2017
    #9
  10. • The console is wired

    • error

    They returned you to the main menu

    The connection to the game has expired, try again later

    •Yes, I connect it to a different network of 4 mb of down and 0.5mb of upload the curious thing is that it is in the only game in which I have connection problems, my internet is 20mb down and 5mb up

    •I have not made any changes to my console before this concern

    The state of my membership is fine

    In the forums of gears of War 4 I already published my problem but they have not answered me
     
    FlavoredROOKIE, Apr 5, 2017
    #10
  11. Paul Bab
    Paul Bab Guest
    If you have a different Xbox profile that you can use to test the game that has an Xbox Live Gold membership, kindly do so and check if the same instance occurs.

    Also, check for any available updates on your Xbox One console. Here's how:

    1. Press the Xbox button to open the guide.
    2. Select Settings > All settings.
    3. Select System > Updates.
    4. Select Console update available. After its completion, try to access the game this time and check if it works correctly.

    If the issue persists, you may need to uninstall and reinstall the game. To proceed, check out this

    page
    and perform the steps provided. Look for Reinstalling games. Make sure to restart the console before reinstalling the game.

    Keep us in the loop with the results.
     
    Paul Bab, Apr 6, 2017
    #11
  12. Of the options that I recommend the only one that yields positive results was the one to play with another profile but of the same way I get out, it lasts a little more but I get out
     
    FlavoredROOKIE, Apr 7, 2017
    #12
  13. Paul Bab
    Paul Bab Guest

    error They returned you to the main menu

    That's a good progress right there. We'd like to determine if you were able to uninstall and reinstall the game and check if the same instance occurs.

    In addition, you may also post your query to the Gears of War 4 forums for in-depth assistance. To proceed, visit this

    page
    .
     
    Paul Bab, Apr 11, 2017
    #13
  14. If you follow your recommendations and uninstall the game before trying another profile
     
    FlavoredROOKIE, Apr 12, 2017
    #14
  15. Paul Bab
    Paul Bab Guest
    We'd like to know if the issue persisted after uninstalling and reinstalling the game on your Xbox One console.

    In addition, we recommend using a wired connection on your Xbox One console to your network for it to be more secure and stable. You may also try connecting your Xbox One console to a different network and check if the same instance occurs.

    Make sure to also check the Xbox Live Status
    page
    from time to time for any service alerts.
     
    Paul Bab, Nov 2, 2018
    #15
  16. FlavoredROOKIE Win User

    error They returned you to the main menu

    If you have a different Xbox profile that you can use to test the game that has an Xbox Live Gold membership, kindly do so and check if the same instance occurs.

    Also, check for any available updates on your Xbox One console. Here's how:

    1. Press the Xbox button to open the guide.
    2. Select Settings > All settings.
    3. Select System > Updates.
    4. Select Console update available. After its completion, try to access the game this time and check if it works correctly.

    If the issue persists, you may need to uninstall and reinstall the game. To proceed, check out this

    page
    and perform the steps provided. Look for Reinstalling games. Make sure to restart the console before reinstalling the game.

    Keep us in the loop with the results.
    Of the options that I recommend the only one that yields positive results was the one to play with another profile but of the same way I get out, it lasts a little more but I get out
  17. FlavoredROOKIE Win User

    error They returned you to the main menu

    Hi,

    Playing games online can have issues which may vary depending on its cause. To gain a better grasp of your case, let's answer the following questions:

    • Are you accessing Gears of War online on a Windows 10 computer or an Xbox One console?
    • Do you have the physical copy or the digital version of the game?
    • Are you getting any error messages upon playing the game online?
    • Is this issue happening to other games as well?

    In the meantime, make sure to check the
    status of Xbox Live
    for any service alerts.

    You may also post your query to the Gears of War 4 forums for in-depth assistance. To proceed, visit this

    page
    .
    The platform on which i play is xbox one

    The game version is digital

    If I'm getting error messages while playing online

    Not this problem I only have it with gears of war 4
  18. Paul Bab Win User

    error They returned you to the main menu

    Hi,

    Playing games online can have issues which may vary depending on its cause. To gain a better grasp of your case, let's answer the following questions:

    • Are you accessing Gears of War online on a Windows 10 computer or an Xbox One console?
    • Do you have the physical copy or the digital version of the game?
    • Are you getting any error messages upon playing the game online?
    • Is this issue happening to other games as well?

    In the meantime, make sure to check the
    status of Xbox Live
    for any service alerts.

    You may also post your query to the Gears of War 4 forums for in-depth assistance. To proceed, visit this

    page
    .
  19. Paul Bab Win User

    error They returned you to the main menu

    We appreciate your prompt reply. We need to gather the following information so we can further isolate your case:

    • Is your device connected to a wired or a wireless network?
    • What is the exact error message that you are getting upon accessing Gears of War 4 on your Xbox One console?
    • Have you tried connecting your Xbox One console to a different network and check if the same instance occurs?
    • Have you made any changes to your Xbox One console prior to this concern?

    In the meantime, check the status of your Xbox Live Gold membership and check if it's in good standing. With your Microsoft account signed in, click this
    link to proceed.

    For in-depth assistance, you may also post your concern to the
    Gears of War 4 forums
    .
  20. FlavoredROOKIE Win User

    error They returned you to the main menu

    Thanks for responding. To help resolve your concern with playing Gears of War 4 online on your Xbox One console, refer to the following solutions:



    Solution 1:
    Clear Persistent Storage

    1. Scroll left on the Home screen to open the Guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Disc & Blu-Ray.
    5. In the Blu-Ray section, select Persistent Storage.
    6. Select Clear persistent storage.
    7. Restart your Xbox One console. Access the game again and check if the same instance occurs.

    Solution 2: Clear MAC Address

    1. Scroll left on the Home screen to open the Guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings.
    6. Select Advanced settings.
    7. Select Alternate MAC address.
    8. Select Clear.
    9. Select Restart. Access the game again and check if the same instance occurs.

    Solution 3: Remove and re-add your Microsoft account on Xbox One

    Refer to this
    page
    and perform the steps provided. Make sure to restart your Xbox One console before re-adding your Microsoft account. Then, access the game again and check if the same instance occurs.

    Solution 4: Reset your Xbox One to factory defaults

    1. Scroll left on the Home screen to open the Guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console.
    7. On the Reset your console? screen, select Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting
      your games or apps. This will save you from downloading or reinstalling the large game files. After its completion, access the game again and check if the same instance occurs.

    If anything comes up, don't hesitate to get back to us anytime.
    Make all the solutions but still get me out of the horde mode and competitive multiplayer
Thema:

error They returned you to the main menu

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