error, theres a hardware problem, the wireless network hardware on this console isnt working ...

Hey there!

I'm sorry to hear about the issue with your console. Does a wired connection work on your console? If so, it sounds like there may be an issue with the wireless hardware in your console. You can try running through the

network troubleshooter to see if any of those steps resolve it but if you continue to get a specific error message regarding a hardware issue, your console may be in need of repair. That process can be explored via the
Online Service Center.

Good luck!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Hey Spartan, I just grabbed this from the preview forums, please use that link to post in the preview area if you continue to have issues.

The Dev Team is investigating reports of issues where Preview participants are experiencing wireless network issues and are prompted with a Hardware Problem error stating that the wireless network hardware on the console is not working. We're investigating
this error and at this time do not have any indication that there is an actual hardware problem. Participants have reported successfully working around the issue by unplugging their console for a period of time (5-10 minutes) and/or by disconnecting external
USB storage. If you encounter this error, please do not send your console in for repair and instead try the workarounds to see if that mitigates the issue.

Hi

As the console is less than a week only I would suggest you take it back to where you purchased it from and ask that they replace it for you as this will be quicker than sending it for repair.

Prior to taking the console back video the error along with the message displayed by the console to prove there is an issue with it.

Hey Werberth CRF! The console hardware is damaged and requires repair. Because you opened it you will not be able to do so, so you will need to purchase a new console. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Update: I tried running the Test Connection option in Network Settings and it eventually came back with an error stating that the Wireless hardware is not working and that the console needs to be sent in for repair.