Error Reporting Preview/Insider program (Sharing Account)

Gentlemen, after several sessions I am asking for help here in the forum

I'm from Brazil and I have a little problem with Englis, sorry about that

.

My console is partially sharing the main account, the live gold multiplayer functions, party chat groups are working normally, but the game licenses of the games on the console are compromised.

When I add the main account on the console I get account sharing error due to the insider program.

I do not want to leave the program. and if possible I would like to play (weekend is coming,: D)

I attached the last conversation with the support to facilitate the help.

Thank you very much in advance

Hi, thanks for visiting Xbox Support! I'm Albert K..

1:32 pm


Albert K.Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

1:32 pm


Albert K.Hey there!

1:32 pm


Albert K.May I please know your exact concern/question?


1:32 pm

Mebom dia

1:32 pm


Albert K.Just a heads up, we only speak English on this chat session. If you wish to speak with our Brazilian Support, here's the number you can call:

Brazil: 0800-891-9835

1:33 pm


MeGood morning, can you see the protocols of my last contacts?

1:33 pm


Albert K.Good morning!

1:34 pm


Memy english is not very good, I'm sorry for that

1:35 pm


Albert K.Let me check if I can pull up your previous contact history. May I please know your Gamertag?

1:35 pm


Albert K.It's fine. No worries!

1:35 pm


Me sukeee

1:35 pm


Albert K.Thanks! Did you also happen to get a reference number from your previous contact?

1:35 pm


MeAgent Aldrin

1:36 pm


Me

1:36 pm


MeI do not have the service protocol, only the agent name

1:36 pm


Albert K.It's fine. No worries!

1:36 pm


Albert K.Yeah, you can take note of this session's reference number: 1425123255 for your records. In case we get disconnected for some reason, and you need to contact us back, you may provide that number to the next rep so you won't have to repeat yourself.

1:36 pm


Albert K.Okay, let me pull up your account and see if I can pull up your contact history. I'll be back in a few minutes.

1:37 pm


Meok

1:37 pm


Me[b]ty

1:37 pm[/b]

[b]
Albert K.[b]Thanks for patiently waiting. I appreciate it.

1:43 pm[/b]

[b]
Albert K.[b]I understand that you have the Insider Program update on your console and the issue is you cannot play games like Elite Dangerous. The games are installed in the list, but when you attempt to open the games, you are directed to the store. Is
this correct?

1:44 pm[/b]

[b]
Me[b]Yeah

1:45 pm[/b]

[b]
Me[b]in fact, Elite dangerous was only an example

1:45 pm[/b]

[b]
Albert K.[b]Just a heads up, we have a dedicated team who handle issues related to Insider Program and I may need to refer you to their forum page. No worries, since you're already here, I'll give my best effort in checking on this further for you!

1:46 pm[/b]

[b]
Albert K.[b]Thanks for the info. May I please know the title of some of the games affected? Besides Elite Dangerous

1:46 pm[/b]

[b]
Me[b]I'm having trouble getting the licenses for main account games on my console. as happened after an update of the 26th of last month, and MS support was not able to solve it I was directed to you

1:47 pm[/b]

[b]
Me[b]Hell Blade

1:47 pm[/b]

[b]
Me[b]A Way Out

1:48 pm[/b]

[b]
Albert K.[b]Thanks for the additional info.

1:48 pm[/b]

[b]
Albert K.[b]Did you purchase those games directly on Xbox Store, or redeemed a code for them?

1:49 pm[/b]

[b]
Me[b]All the titles of the main account. Ro_________________1

1:49 pm[/b]

[b]
Me[b]ops

1:50 pm[/b]

[b]
Me[b]Ro______________1

1:50 pm[/b]

[b]
Albert K.[b]Thanks for clarifying.

1:50 pm[/b]

[b]
Albert K.[b]Let me pull up that account as well.

1:50 pm[/b]

[b]
Albert K.[b]For me to verify and check this Ro_______________1 account, could you please provide to me the verification code I just sent to the phone or email (or alternate email) linked to this account?

1:51 pm[/b]

[b]
Me[b]only a moment

1:52 pm[/b]

[b]
Albert K.[b]Sure thing

1:52 pm[/b]

[b]
Me[b]sorry for the delay

1:59 pm[/b]

[b]
Albert K.[b]No worries

1:59 pm[/b]

[b]
Me[b]566754

1:59 pm[/b]

[b]
Albert K.[b]Thanks! Let me check.

1:59 pm[/b]

[b]
Albert K.[b]Yep. That verified the account. Thanks for that!

2:01 pm[/b]

[b]
Albert K.[b]Also to check. I understand the games were purchased under Ro________________1. Did you purchase them directly on Xbox store, or redeemed a code for each of them?

2:02 pm[/b]

[b]
Me[b]Store

2:02 pm[/b]

[b]
Me[b]Yesterday we did several procedures, we removed the account of Rodrigo from my main console once or twice, I reset factory configuration, I deleted his account from the console and replaced it, but when replacing I have a msg error, I realize that yesterday

2:04 pm[/b]

[b]
Albert K.[b]May I please know the purchase date of the Elite Dangerous game?

2:05 pm[/b]

[b]
Me[b]many years ago

2:05 pm[/b]

[b]
Albert K.[b]I see. You mentioned about a msg error. May I please know the exact wording of the error?

2:06 pm[/b]

[b]
Me[b]the error msg, it would be time to download the profile

2:06 pm[/b]

[b]
Me[b]is with weird characters, accented with mixed Roman letters

2:07 pm[/b]

[b]
Me[b]it would be something like

2:07 pm[/b]

[b]
Me[b]Sharing data with third-party publishers

2:08 pm[/b]

[b]
Me[b]I can not send images to you?

2:09 pm[/b]

[b]
Albert K.[b]I see. Sure. What is going to happen is I'll be sending you a test email and you can reply back to it with the picture/screenshot attached. Please make sure that the picture is inserted as attachment and not copy/pasted on the message body. May
I please know your contact email address that I can send the test email to?

2:10 pm[/b]

[b]
Me[b]pode enviar para rod_____________________________r

2:11 pm[/b]

[b]
Me[b]ops

2:11 pm[/b]

[b]
Me[b]best

2:11 pm[/b]

[b]
Me[b]fel__________________________com

2:11 pm[/b]

[b]
Albert K.[b]Thanks! I'll let you know once I have sent the test email.

2:12 pm[/b]

[b]
Albert K.[b]Alright, done sending the test email. It may take a few minutes to reach you inbox though. Let me know once you have received it and replied back with the picture.

2:15 pm[/b]

[b]
Me[b]answered

2:19 pm[/b]

[b]
Me[b]Did I do it right?

2:20 pm[/b]

[b]
Albert K.[b]Let me check.

2:20 pm[/b]

[b]
Albert K.[b]Okay, I got the picture now.

2:22 pm[/b]

[b]
Me[b]Ok

2:22 pm[/b]

[b]
Albert K.[b]Do you happen to know what language it is?

2:22 pm[/b]

[b]
Me[b]My xbox is in Portuguese with a region in Brazil, but I believe that the message is English. the characters are strange but it is possible to read

2:23 pm[/b]

[b]
Me[b]This Consolo is alfa ring preview

2:24 pm[/b]

[b]
Albert K.[b]I see. May I please know when exactly you receive the error message? Is it when attempting to download your profile?

2:25 pm[/b]

[b]
Me[b]and the problem began on April 26, along with an update

2:26 pm[/b]

[b]
Me[b]the message appears yesterday when I removed and reinstated the account on the console, before that I had not received the msg

2:27 pm[/b]

[b]
Me[b]but the problem runs from the 26th

2:27 pm[/b]

[b]
Albert K.[b]Thanks for the info. Just to clarify, do you get the message when removing your account, or when downloading it back?

2:28 pm[/b]

[b]
Me[b]Do you have a concert? there must be even with the update

2:28 pm[/b]

[b]
Me[b]only when I try to add the account to the console

2:29 pm[/b]

[b]
Albert K.[b]Thanks for the info. I'll look into that as well. I just refreshed your account from my end. Could you please try to restart your console? Let me know once that's done, then I'll give you the next steps to try.

2:30 pm[/b]

[b]
Me[b]I did not try to add another account to the console

2:30 pm[/b]

[b]
Me[b]the message is open on the console, which I answer

2:31 pm[/b]

[b]
Me[b]???

2:31 pm[/b]

[b]
Me[b]continue

2:31 pm[/b]

[b]
Me[b]learn more

2:31 pm[/b]

[b]
Albert K.[b]Are you able to select Continue?

2:33 pm[/b]

[b]
Me[b]yeah

2:34 pm[/b]

[b]
Me[b]Another error screen appeared, would you like me to send it too?

2:34 pm[/b]

[b]
Albert K.[b]Yes please.

2:34 pm[/b]

[b]
Me[b]sent

2:36 pm[/b]

[b]
Albert K.[b]Okay. I'll let you know once I have received it.

2:36 pm[/b]

[b]
Me[b]ok

2:37 pm[/b]

[b]
Me[b]It looks like I'm going to have to leave the preview program, right?

2:38 pm[/b]

[b]
Albert K.[b]Let me check. Still waiting for your picture.

2:40 pm[/b]

[b]
Me[b]I replied in the same email

2:41 pm[/b]

[b]
Albert K.[b]Yep, I got the picture now.

2:42 pm[/b]

[b]
Albert K.[b]Okay, the message indeed asks if you would like to opt out of Preview. If you would like to continue and opt out of the Preview/Insider program, you may select Continue. Here's what I suggest though. It would be best that you consult with our
Insider team about this, as they are our assigned team who handle issues on Insider program. You can get in touch with them via their forum website:

[url][URL="https://forums.xbox.com/en-US/forums/6937b0de-f1dc-422c-a331-bdd036790d88_5076b182-0c50-4690-a730-cdfb8113cf77_c53af0b0-24a1-4dd1-b901-4d2dd136444c/Preview-Program-Feedback"]Uh oh... that shouldn't have happened.[/URL][/url]

2:45 pm[/b]

[b]
Albert K.[b]I also documented this case on my end to help our Insider team with the investigation.

Good thing you contacted us today regarding this as we're able to check and document this from our end. You're on the right track here. No worries!

2:45 pm[/b]

[b]
Me[b]mas quanto tempo vai demorar para eu oberter um solução

2:46 pm[/b]

[b]
Albert K.[b]Sorry , could you please translate that to English?

2:46 pm[/b]

[b]
Me[b]sorry

2:46 pm[/b]

[b]
Me[b]but how long will it take for me to get a solution for the forum?

2:46 pm[/b]

[b]
Albert K.[b]No worries

2:46 pm[/b]

[b]
Me[b]kkkkk

2:47 pm[/b]

[b]
Albert K.[b]We don't have an exact time frame, as it would really depend on how the investigation goes with our Insider Team. But generally, you can get a response within 24 to 72 hours. No worries, I have your case documented already to make sure this case
is handled with utmost priority and attention!

2:48 pm[/b]

[b]
Me[b]Can you attach the photos in the protocol?

2:48 pm[/b]

[b]
Albert K.[b]Oh, do you mean when posting a message in the Insider Forum? If so, yes you can attach a photo there.

2:49 pm[/b]

[b]
Me[b]ok

2:50 pm[/b]

[b]
Albert K.[b]I sincerely appreciate your patience and cooperation in this chat session. Thank you for being polite and kind to me! Alright, would you be able to take it from here now or do you have further clarifications or other concerns for now, aside from
this?

2:50 pm[/b]

[b]
Me[b]no, no

2:51 pm[/b]

[b]
Albert K.[b]Alright. If that was everything, I'd like to thank you again for contacting Xbox Customer Support. Please contact us again if you need further assistance, we're open 24/7. Keep safe always and take care!

2:51 pm[/b]

[b]
Me[b]I thank the patience with me, my English has some problems and I understand that it ends up messing up a bit. Thank you very much for your attention.

2:52 pm[/b]

[b]
Albert K.[b]No problem! Your English was fine, no worries!

2:52 pm[/b]

[b]
Albert K.[b]Thanks again for check this with us. Have a great rest of your day!

2:52 pm[/b]

[/b]
[b][b]System[b]Chat has ended.

2:55 pm

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:)

 

Fans Can Now Opt into the Xbox Insider Program

You Asked, We Listened: Fans Can Now Opt into the Xbox Insider Program - Xbox Wire

The Xbox Insider Program is growing, and with that growth comes exciting new opportunities. Alongside our continual efforts to hear all feedback shared by the Xbox Insider community, we’re now simplifying entry into the Xbox One Update Preview rings and partnering with 1st and 3rd party studios to provide Xbox Insiders with early access to Alpha and closed Beta playtests of Xbox Live-enabled games on both Xbox One and Windows 10 PCs. This means Xbox gamers will now be able to easily opt into the Xbox Insider program and gain earlier access to the latest system updates and flighted games!

One of our key goals since creating the Xbox Insider Program has been ensuring interested Xbox users can provide valuable feedback on system updates before they are broadly released. We’ve enjoyed seeing that you, our community, share that same goal. Many of you – especially in Ring 3 and Ring 4 – have expressed interest in the opportunity to share feedback earlier in the preview process. As a result of this feedback, starting today we’re better recognizing your participation and dedication by activating user-selected ring shifts – available for those who have reached certain Xbox Insider XP and tenure milestones – for fans to enroll in previously “closed” rings.

To clarify these changes, we’re renaming preview Ring 3 and Ring 4. Here’s more information on these Insider ring changes:





Not yet an Xbox Insider and interested in joining the program? It’s easy to get started! Simply navigate to the Store on Xbox One, search for the “Xbox Insider Hub,” download the app and get started testing new console updates, games and apps.

 

Xbox Insider Hub denied access "You must be over 18" message

I am unable to access the Xbox Insider Hub app due to an error message being displayed saying "Sorry, you need to be at least 18 to join the Xbox Insider program", where my Microsoft account age is set to 21. I wish to access the App but have been unable
to even though through support I have determined that my account is most likely eligible for the Xbox Insider preview program.

 

Hi there Sukeee,

Since you are in the Insider program you will want to contact the Insider team on their
new home on Reddit.

Thank you!