Error Redeeming Xbox Live Gold Membership

When I enter the prepaid code, I get the following message:

Try the code again
We couldn't find the code you entered. Check the code and then try entering it again.
I have entered the code correctly (along with every possible misinterpretation of letters/numbers). I've been able to find one reference to this thus far and it was apparently caused by incorrect billing information. I did go in and update our credit
card information (that it shouldn't depend on for a prepaid code), but I still get this message. Haven't found any other threads on this, but I am new to the support forum. Apparently the support forum and twitter are the only help outlets on billing.

Any help is appreciated.

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

 

You could try redeeming the code on the website here

account.xbox.com/.../RedeemCode

If that doesn't work then the issue may be that the card was not activated at the store. You could try returning the card for them to activate.

 

Thanks for the suggestion. That site is definitely where I've been trying to activate at. I'll chase down a new card at the store on Monday and hopefully that's the problem. You're the first I've seen suggest that the # might not be activated. Thanks
for your help!

 

I had to add the accountinformation afterwards it worked

 

Every time I try to submit the prepaid gold card it says something went wrong and I've checked my account and everything what could be causing this

 

Sorry to hear you're having issues. However, as this thread is over a year old would it be possible to create a new one detailing your issue further? Thanks.