error processing your payment

You need to reach out to Billing Support.

It certainly sounds that way. They should know that you never give your details to anyone on the forum. Plus that Gold has always been paid for in currency, it shouldn't be affected by being in the beta.

-

Phone support are the folk who are going to be able to help, as they are the ones who will be able to access your payment options.

-

Assuming that you are in the US, here are the numbers and times you need.

Xbox Support

Toll free: (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Xbox hours of operation:

9 am to 1 am Eastern Time

6 am to 10 pm Pacific Time

Reactivate your account? Is it currently unable to access LIVE because of an outstanding balance?

-

If that is the case then you need to get onto phone support in order to gain the help you need. No-one on the forum or in the support chat is going to be able to help.

I'm trying to reactivate my account.

Are you trying to buy DLC?

-

If your profile has been on a console that is in the beta for the new dashboard then it will be updated to use the local currency of that profile and not Microsoft points. So in my case my profile would now be using Pound Sterling.

-

The problem is that a lot of things on LIVE are not yet set up to use currency, so will throw up errors.