Error page on family safety spending page

Discus and support Error page on family safety spending page in XBoX Accessibility to solve the problem; I’m continually getting the following messages when I try to open the spending page on my sons account. Sorry, something went wrong. We’re not sure... Discussion in 'XBoX Accessibility' started by TallishStraw28, Oct 29, 2023.

  1. Error page on family safety spending page


    I’m continually getting the following messages when I try to open the spending page on my sons account.

    Sorry, something went wrong.

    We’re not sure what happened, but refreshing the page may help, or trying again in a little while.

    :)
     
    TallishStraw28, Oct 29, 2023
    #1
  2. TallishStraw28 Win User

    Error page on family safety spending page

    Thanks Daniel

    I’ve tried all 3 options and still have the same issue unfortunately
  3. Daniel Gill_354 Win User

    Error page on family safety spending page

    Hi TallishStraw28! I hope you are well, delighted to be able to offer you my help!

    I'm sorry to hear that you are having this problem accessing the expense page of your child's account, but don't worry, I will do my best to help you solve this problem.

    Try the following tips to access your child's account spending settings:

    - Clear your browser's cookies and cache and try again.
    - Check if you have the same problems accessing that section from the "Xbox Family Settings" app for mobile devices.
    - Also try accessing the section of the website using another network, for example accessing via mobile data.

    Let me know if this information or steps were useful to you, otherwise I will be attentive to continue helping you!

    Best regards,
    Daniel.
  4. JosefLBohorquez Win User

    Redirecting to Family & Online Safety Page

    Glad to know that everything's working as usual again!
    Always happy to help!

    Don't hesitate to reach the community forums if you need help in the future
    For now take care and have a good day
  5. waahhhhhh Win User

    Redirecting to Family & Online Safety Page

    But I'm the only one in the group and I think I'm the organizer

    Edit: Nvm it actually worked, thank you very much!
  6. JosefLBohorquez Win User

    Redirecting to Family & Online Safety Page

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Wahhhhhh

    Please try leaving the family group (or ask to someone to delete you from the group)

    After add your account again as organizer via the link below. (Ask to another family organizer to add you)
    https://account.microsoft.com/family/

    Please double check that you select your main account as organizer too, not member.

    Once successfully added, try waiting couple minutes before changing your privacy settings)

    Just to double check, please check if birthdate is more than 18 and change it if necessary
    https://account.microsoft.com/profile
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Error page on family safety spending page

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