error on my privacy settings

Hey there Turtle! Have you also tried updating the privacy settings on the console? Do you get an error message or code there? Also, can you confirm if you are the parental account holder or not? Let us know, thanks!

Hello,

Try the following:

To fix that problem, you'll need to sign into that parental account first on Xbox.com and agree to the new terms, and if there isn't a gamertag created for it, you'll need to let Microsoft create one. Once that's done, try to login to your account again and
edit your privacy and online settings if you wish to do so. It should now work.

1) Go to http://account.live.com and sign in there with the Microsoft ID (formerly the Windows Live ID), the email address used to create your XBL account.

2) Click on Update Email Address to replace your Microsoft ID with a new one. It may prompt you to add 'proofs', security data needed to recover your account and verify your identity. If so, please provide that information: If not, then we'll catch up in
the next step.

3) Sign out, go back to http://account.live.com and sign in there with the new Microsoft ID.

4) If it did not already prompt you for the security info, go down towards the bottom of the Account Summary page and click on Edit security info to add in the your cellphone number, an alternate email address and the Security Question and its Secret Answer.
Save the changes then verify the 'proofs' you have just provided.

0) And, since these web pages are .ASPX pages, this is best done with Internet Explorer. If you don't have IE, Safari or Firefox are better than Chrome.

Hey there Sniper! Can you let us know exactly what pages you are trying to get to when you see those errors? Can you try clearing the browser's cookies and cache (all pages, for all time) and try again? You can also try different browsers to see if that
helps. Let us know how it goes, thanks!

When I go xbox settings I have covid 19 error I cant go in my privacy settings that my problem