Error occuring on Halo Wars 2

Error

disconnected to the halo wars 2 online service

I was able to get Metro but Halo Wars gives me that same error. Its so frustrating because I want to play it before Halo Wars 2 (which dowloaded just fine btw lol)

Hey there,

Was this after you already redeemed your Gears of War 2 code? Were you able to play before after redeeming the code? Lastly, what specifically occurs when you try playing Gears of War 2 now? Is there an error code or error message you can pass us?

Thanks!

Hey there,

Codes for Halo Wars: Definitive Edition are no longer sent out for purchases of Halo Wars 2: Ultimate Edition. Now, anyone that purchases Halo Wars 2: Ultimate Edition digitally will automatically receive the game digitally. Try checking your Windows Store
library (or your 'Ready to install' list on Xbox One) to see if the game shows up there! Be sure that you are signed into the account that originally redeemed the code, as well.

To find your library on the Windows Store, click your profile picture in the upper left corner of the screen within the Windows Store. Keep us posted!

I can see Halo Wars DE in my Windows Store library, however trying to install it gives an error once it tries to acquire a license (error code is 0x803F8001). I have already had a lengthy chat session with support over that error, and they said the error
was due to my not having a license for Halo Wars DE, and that I had to come here to get the code for Halo Wars DE sent to me.

I'm having similar issue. An update came out for Halo Wars 2. I tried to download it. After 2 attempts, the original install from months ago (I purchased pre-order when it came out), deleted itself and I had to install the full game again, about 43 GB. For
over 2 weeks now I have tried to download Halo Wars 2 again to no avail. Other games download perfectly, but Halo Wars 2 will not download - keep getting down load error code.