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Hey there Cadence! If you're having an issue that we could possibly assist with, please go ahead and make a new thread detailing the issue and any troubleshooting steps you've taken so far to resolve it. That is how these forums work best as it allows us
to tailor our support specifically to you.

We'll be standing by to assist in that new thread. =)

I would guess that since the Xbox was originally purchased as part of the 2 year gold contract, said Xbox is tied to that original contract. You may be able to get a customer service rep to transfer the original 2 year Xbox contract over to you, but you
will probably have to finish the rest of the contract payments (I know you bought it from someone on eBay, but Microsoft isn't just going to give you their Xbox).

Also, since it has already been a few months it is probably too late to return your Xbox to the seller for a refund (he didn't tell you about an outstanding balance on the 2 year contract after all).

Definitely talk to customer service again and try to take over the original 2 year contract if you don't mind making the payments.

Network, internet & Xbox connected. It also shows all services "up", but still getting same error. This is on just Call of Duty

I am also encountering this problem when trying to go to into messages. Makes it impossible to play destiny, as I can't use any LFG websites, and Bungie requires you to go online and find groups for raids.

Hey there allen245,

Could you try signing-in to
This Website. Are there any error message that pop-up?

Please let us know and we'll work from there =)