Error message when trying to update xbox

Thanks for the response TragicSkies! I just tried connecting and downloading with ethernet cord and that did not work either. In fact I got closer getting it to download wirelessly than wired. I shut down all laptops, iphones, etc so nothing was connected
to the internet while trying to download the update. Still get the same error code. So I am at a loss at what my next step should be.

Hello AssembledCard66,

If I may ask, have you tried connecting and downloading it on an ethernet cord instead of the wireless? I see you have tried the other options so I just want to make sure you have tried everything possible. Also, few people had luck turning off any other
computers on the network. I think it's typically an issue related to your internet, or modem closing the ports that were open.

Let us know if/how this works!

Thanks for your reply. I had managed to update it after I reset my console.

Thanks god. Stay safe and take care!

Hello there @sherlyntoh, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

It had updated and played new games with this same configuration, so I don't see how this is an issue, had this happen when I first swapped the disc reader I would see the connection. But It had updated and played new games before.