error message there was a problem getting your captures

StevanGaskill · Nov 15, 2023

I get a message that I have taken a capture with xbox app, but then when I try to view the captures, I get this message "there was a problem getting your captures"

:)

KhajiBower34

Hello StevanGaskill, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're experiencing this issue.

Here are some steps you could take to fix this problem:

Restart your console: Press and hold the power button on the front of the console for 10 seconds until it turns off completely. Then, unplug the power cord and wait 30 seconds before plugging it back in.

Check your capture settings: Make sure you've enabled game captures on your console

To do this, press the Xbox button to open the guide. Select Profile & system > Settings > Preferences. Select Capture and Share > Allow Game Captures

Check network storage: Go to Capture and Share > Recent Captures > Show All.

If you are close to the maximum capacity allocated for game clip content, the message “Your Xbox is running out of network storage” will appear.

If you run out of space, delete some screenshots so you can upload more

Repair or reset the Xbox Game Bar app: Go to Settings, then select “Apps & Features.” Look for “Xbox Game Bar” in the list of apps and features and select it. The “Advanced Options” button should appear; click on it. You will see the “Repair” button. If it doesn't work, click Reset

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Honda Man 04

This is what I found regarding the captures problem. You didn't mention if there is an error message, but if it did, this should be the one your got.

https://beta.support.xbox.com/help/errors/error-code-0x82323012

Nogib

M3tal Daz3, Yeah, like I said it will make clips and take screenshots, I just can't SAVE any of them. Going into Game DVR I can either select one and get this message:

"Capture not saved

Sorry, the capture you selected was not saved. Please try again."

Or all of them and get this slightly different one:

"No captures saved

Sorry, none of your selected captures were saved. Please try again."

And no other info is provided as to why. No error code. And after awhile, unsaved screens/clips get deleted automatically.

DetoNatoR71

Do you get the following error message?

ERROR 0x80831002 There's a problem with your saved games ...

XBF Crystal P

Hi there,

Thanks for reaching out. I'm sorry to hear about the issue with game captures on the Xbox.

To help clarify:

Did you save the clips to an external, OneDrive, or internal hard drive of the console?
Have you logged into your account on a PC at Xbox.com to review your online captures?

The resources we have for game captures on the Xbox One are the following:

Hope this helps.

error message there was a problem getting your captures