Error message says I am not on the internet when I am

I have been getting the same message for the last 3 days. Very frustrating.

I am having the same trouble . It was working fine now it give me an error message and says I am not connected to the internet

Hey, joker9373! Sorry to see any issues with connections! When you back out of 360 games and launch up another app while on the Xbox One, that essentially closes the emulator for the 360 game. This will end up disconnecting it from the internet when you
do that. To make sure you're fully connected in the game after that, you will want to hit your Menu and View buttons on your controller to bring up the 360 Guide. If it's asking you to connect to Xbox Live, you will need to connect to Xbox Live in the emulator.

Let us know if you have further issues after that! We'll want to make sure that you're all set to play Dark Souls with your buddy.

Hi,

To better help you with your concern, we need to gather more details. Kindly answer the following questions:

1. Is this the first time you are trying to sign in to the Xbox app using your own account on your computer?

2. Have you made any changes on your computer prior to this issue?

3. Have you tried signing in to your account to the Xbox app using different Windows 10 device?

We're looking forward to your reply.

This is not the first time I have tried to sign in. I have not made any changes to my computer. I do not have any other windows 10 devices to try it on.

Thank you for answering the questions above. To further isolate the issue, we recommend running the troubleshooter for Windows apps by clicking this

link.

Keep us posted.