Error Message after using a code

Hey i SpearZ z!

Can you try visiting your Games & Apps and check under Ready to install? Do you see madden NFL 16 available there? If not, try searching for it in the store to see if it's available to download without paying

Hey there,

Was this after you already redeemed your Gears of War 2 code? Were you able to play before after redeeming the code? Lastly, what specifically occurs when you try playing Gears of War 2 now? Is there an error code or error message you can pass us?

Thanks!

Error code and message

Error code 80153021 is preceded by the following message:

Purchase pending.

Status code: 80153021.

Problem

If you’re seeing this message and error code, your Xbox LIVE purchase may be blocked because there is another, previous purchase pending against your Xbox LIVE account.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Try your purchase again later.

Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, it can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).

If you keep getting the error code message after 48 hours, try the next solution.

Solution 2: Contact us

If you keep getting the error code message, contact us.

You can look up that error code here for solutions.

https://support.xbox.com/en-US/error-code-lookup

Well I'm past the point where I'm getting error messages at this point. First thing I did after I got that message was Google the error code and that's how I found that removing my account and adding it back is supposed to resolve that.. I don't get any error
messages now, just the Xbox refusing to add my account (or any account, for that matter)..by the way, I typed in the error code into the box in the link you gave me and there was no support articles found.

Hey there, Glory. I see from your original post that the error message you're seeing is "This email address or password isn't valid for this account. Try again." Do you encounter any numerical error codes after this message? Let us know! Thanks in advance.