Error making a purchase

Hi Toxic,

Thanks for coming to the forums. Best thing to do is get with support as there may be issues on your account.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi Fellow gamer,

Thanks for reaching out. We understand you are unable to make purchase. What is the error you get? Here is a guide for

errors when making a purchase.

Thanks,

Brad

This error means that the Microsoft account that you're trying to use to make the purchase doesn't have the ability to make the purchase Try using another way to purchase or another console or device

Hi fellow gamer,

Thanks for reaching out to the forums. We see you have issue making a purchase. Here is a guide for

troubleshooting making a purchase. If on a console, try on a PC. Just make sure you are signed in on the correct account.

Thanks,

Brad

Hey there PortalsUnite

Are you receiving an error message or error number when you try to make a purchase? If so, please let us know. Also, have you tried making the purchase via the console and the website?

Many thanks,

Cloud