Error linking Xbox account to Ubisoft account.

Hi, Laurence. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please go to this link, https://gamepass.ubisoft.com/en-us. Make sure you are logged in to your Ubisoft account. Kindly check if the Xbox account you are using is linked there.

If it is not linked, you can link your Xbox account there with your Ubisoft account.

If you get an error that it is linked already, please contact Ubisoft support to determine the Ubisoft account linked to your Xbox account. You can contact them using this link, https://www.ubisoft.com/en-us/help/contact.

You should try to clear the cache on your Xbox. This can resolve issues related to account information and connectivity. Also, you can try linking your accounts using a different web browser or a different device, such as a PC or smartphone. Apart from that, you can find some helpful insights from this article: https://www.ubisoft.com/en-us/help/...soft-account-linked-to-xbox-account/000100784

Hi Miss, my name is Oskayra and I would be happy to help

I'm sorry to hear you're having trouble linking your Xbox and Ubisoft accounts. Here are some steps you can try to fix the problem:

1. Check your internet connection. Make sure you have a stable internet connection and that your device has a valid IP address.

2. Update your browsers. Outdated browsers can cause problems with certain websites. You can update your web browsers from their respective web pages.

3. Try linking your accounts on a different device. If you have tried everything else and are still having problems, you can try linking your accounts on a different device, such as a smartphone or tablet.

If none of the above steps work for you the best I can recommend is to contact Xbox Support, click this link:

https://support.xbox.com/contact-us

Once on the page, you will see options to contact them by phone or live chat.

I hope I have helped you

Oskayra

Hello Soroush Ghelmani



Greetings!



Thank you for posting in Microsoft Community.



As per my understanding, you have Ubisoft account already linked to your Xbox account and you don't have access to the Ubisoft account and is trying to link another Ubisoft account to your Xbox account and is unable to proceed due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

According to the Ubisoft support page, you can only link one Ubisoft account per Xbox Live account. If you want to change the Ubisoft account linked to your Xbox account, you need to contact Ubisoft support and request them to unlink your current Ubisoft account. However, this may result in losing some of your game progress, achievements, and rewards.

Alternatively, you can create a new Xbox Live account and link it to another Ubisoft account. However, this may also affect your game access, subscription, and purchases on your original Xbox Live account.



To contact Ubisoft support team, you can click on contact us button that you can find at the bottom on this link: Linking other accounts to your Ubisoft account | Ubisoft Help



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

So your microsoft account is already logged into another Ubisoft account, friend.

Unfortunately, microsoft does not have access to Ubisoft system to verify this link, so any error that occurs in the link systems, only Ubisoft will have the chance to correct it :/