error installing a game

Hi there,

please provide more information on why you can't install the game.

Don't you see the option to install it?

Or is the install showing errors, if so please provide the full error code and error message

Also be sure you are using the same account to install the game that was used to purchase the game.

Let us know the results

I had this same error for Windows 8.1 in the game FIFA 15 ULTIMATE TEAM. at first if downloaded but not installed the game. I get the error 0x80080206 and just tells me you already have this app on your pc ready to install install and still give the error

Hello,

There may be a slight glitch in the system so if you reset it, that should help.

I've had success with the following steps:

1. Remove profile - SETTINGS page (far right from home page), select STORAGE, then find your profile and remove.

2. While in your hard drive under GAMES & APPS look for any red or yellow icons with incomplete or unknown. Delete them. (This may include the game you are trying to fix)

3.Clear System Cache - SETTINGS page, select STORAGE and highlight a drive but don't select it. Press Y and select Clear System Cache. Agree when asked.

4. Be Patient - turn your console off for a full minute. This assists in resetting the console.

5. Turn on the console and download your profile - it is the icon next to 'create a profile'.

6. Go to SETTINGS page & select ACCOUNT

7. Got to DOWNLOAD HISTORY and find the game/DLC you wanted. The most recent are first.

8. Select the item and then select DOWNLOAD AGAIN. This should fix the issue.

If you still have issues please feel free to write here again.

Good luck & happy gaming

Hi!

Try to follow these instructions:

- Remove every previous installation of the game;

- Perform a
power cycle;

- Try again to install the game;

- Do not start playing the game until the full install and any updates have been added.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jeb1205

Can you double check first if the game appears in your Microsoft account order history with status completed?
https://account.microsoft.com/billing/orders

I say this because the pre-order was cancelled for some gamers and maybe you're the ones of the affected.

Let me know how it goes