Error in the Create Service Request form

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you're having a problem creating a Service Request for your Elite Controller. Your browser may not be connecting properly to the service request portal or there may be a server malfunction causing the error message you are seeing with the TraceID. You might attempt the following methods to address the problem:

1. Retry after some time has passed because server failures or connectivity problems occasionally get better on their own. Retry creating the service request after some time has passed.

2. Clear the cache in your browser: Sometimes, problems with web page loading can be fixed by clearing the cache in your browser. To create the service request, try deleting your cache and then refreshing the page.

3. Use a different web browser: Try making the service request using a different web browser. Try using Firefox or Safari if you are currently using Chrome as an alternative.

4. Contact customer service: If the problem continues and you are still unable to submit the service request, get in touch with Xbox customer service. They might be able to create a Service Request on your behalf.

I hope one of these suggestions enables you to address the problem and properly submit the service request.

As an addition, the error it keeps giving me is this:

No services found

No service offers are available

Don't know why. Had this since I got it back from repair last time. This will be the third time I need to send it in for repair, and it seems to me even the repair process isn't as solid as it should be...

Hi there,

when a console is in need of service/repair then you will have to fill in a service request form via the steps here:

https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

This will link to this page where you can create the request request:
https://support.microsoft.com/devices

Following the steps there should result in you getting all the information you require to setup the repair request and details on how to ship it etc.

Let us know the results

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Poggeriname, you filled out the form to request a refund and it was denied, or tried to request for Xbox service, if tried for the service they can not help you, all refund requests are made by the webform below.

https://support.xbox.com/en-us/forms/request-a-...

Please cancel here:
https://account.microsoft.com/services/

Click "cancel automatic renewal".

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For a refund please see this page to request one:
https://support.xbox.com/forms/request-refund