Error for xbox live account permissions saying my account is a child account.

Problem:

You see the following error and message when you try to sign in to Xbox Live using a child account:

Before you can sign in here, you'll need to sign in at Xbox.com.

An adult will also need to sign in so they can give permission.

Code: 83118853

This means that the parent account must provide permission for each associated child account (under age 13) before the child can access Xbox Live

Solution:

To resolve this issue, have the child account sign in to Xbox.com. Then, when prompted, the parent account associated with the child account should sign in to Xbox.com and give permission for the child account to sign in to Xbox Live.

If you keep experiencing the problem, contact Xbox Support.

Hey there,

Sorry to hear you are having a issue. To promote the child account to a adult account please follow the steps at:

support.xbox.com/.../promote-child-account

If the account has a alternate email address on file you should be able to receive a code at the inbox of it.

Greetings iCrazySmurf!

Could you verify if you, with your parent account, provided permission for your son's associated child account (under age 13)? You must sign in with your parent account and give permission for your son's child account before he's able to sign in to Xbox
Live.

Please read:
Error code 83118853 And confirm if you've already worked through these steps.

Thank you!

This is happening to my son's account too. I looked up the code in the support code seazrch. It says:

Error 83118853 occurs when you try to sign in to Xbox Live using a child account

Problem:

You see the following error and message when you try to sign in to Xbox Live using a child account:

Before you can sign in here, you'll need to sign in at Xbox.com.

An adult will also need to sign in so they can give permission.

Code: 83118853

This means that the parent account must provide permission for each associated child account (under age 13) before the child can access Xbox Live.

Solution:

To resolve this issue, have the child account sign in to Xbox.com. Then, when prompted, the parent account associated with the child account should sign in to Xbox.com and give permission for the child account to sign in to Xbox Live.

So I did this. I signed into my son's account on xboxlive.com, it gave the prompt then I signed in. When I signed in it said I had to charge my current pay method $0.50. Ya I know that's not a lot but they already know I am an adult and I have made several
purchases through the xbox including my Live membership. I do not want it charging me for this. It is unnecessary. I have been a member for about 5 years, my son for at least the last 3. He was logged in earlier today and it didn't ask this. I want my son's
account working without me having to give someone more money.

Hey there BatteredHeart!

Sorry for hearing you having trouble connecting to Xbox LIVE.

Please try this soulution out:

"To resolve this issue, have the child account sign in to Xbox.com. Then, when prompted, the parent account associated with the child account should sign in to Xbox.com and give permission for the child account to sign in to Xbox Live."

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