Error en compras en la tienda de Xbox[Translation-Failed to store in Xbox Store]

Darkness LightingLuxifere · Jan 17, 2020

Cuando intento hacer una compra de un juego o complemento en mi cuenta secundaria o comprarlo como regalo cada que doy en comprar me aparece que no puede ser procesada y que me ponga en contacto con Microsoft.

No es problema de mis tarjetas bancarias y tengo saldo de xbox.

Cosa que no sucede en mi cuenta principal.

¿Como lo solucionaría?

Gracias.

[Translation-When I try to make a purchase of a game or add-on on my secondary account or buy it as a gift every time I give in to buy it appears to me that it cannot be processed and that you contact me with Microsoft.

It is not my bank card problem and I have xbox balance.

Which doesn't happen on my main account.

How would you fix it?

Thank you.]

:)

XBF Brad A

Hi Darkness,

Thanks for coming to the forums. We recommend reaching out and request a call from support. There may be an issue with the account.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

GatoPICUDO

Ve y compra los puntos en la tienda.

[mod translation: Go and buy items in the store.]

Edgarour

Hola! Fue una compra en linea? De caso contrario puedes ir directamente a la tienda donde lo adquiriste

[Mod Translated - Hello! Was it an online purchase? Otherwise you can go directly to the store where you purchased it]

Edgarour

Es lo que te dice o notificaron? Pues si ya has hecho la compra asi, y no te deja, compra la suscripcion a traves de la pagina de la tienda de xbox

[Translation-Is that what they tell you or were notified? Well, if you've already made the purchase like this, and it won't let you, buy the subscription through the xbox store page ]

slachz1

Hola! Fue una compra en linea? De caso contrario puedes ir directamente a la tienda donde lo adquiriste

Fue en una tienda Walmart , hace 1 mes , aun podre podre aplicar garantía ? Tengo recibo

[Mod Translate - It was in a Walmart store, 1 month ago, can I still apply warranty? I have a receipt]

Error en compras en la tienda de Xbox[Translation-Failed to store in Xbox Store]