Error - Downloaded and paid for the same game twice

GADGETZ1 · Dec 27, 2014

I've had a spot of misfortune and have downloaded the same game twice and have been charged on both occasions. Does anyone know how refunds work?

:)

humanmunky · Dec 27, 2014

Paid twice for same item

I bought the Rush Song Pack in Rocksmith for NZ$16.95 which includes the song YYZ. I then accidentally bought YYZ individually for NZ$4.25. Is there any way to reverse the purchase of YYZ?

Cheers.

Smwutches · Dec 27, 2014

Paid for same thing twice...

The issue is that you paid via the website and not the console. You can't use your Microsoft account on the website for 360 content. You would have had to make the purchase on the console. Also, it would have told you the payment method before you confirmed
the purchase.

Smwutches · Dec 27, 2014

You would need to contact support directly and speak to billing to see about a refund. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Smwutches

You would need to contact support directly and speak to billing to see about a refund. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Paraffin Alien

Come to the UK and enjoy paying our tax rates. 20% tax on your wages and then another 20% tax on everything you buy, except gasoline, an extra 80% tax on that.

Dirty Loco

The way you've described it, what it sounds like you've done is purchase the expansion pack using a credit card, and not the currency on the MS account. This would mean the $35 you redeemed on your account is still there waiting
to be used for something else.

As Smwutches said, there isn't any way to buy Xbox 360 content using the MS currency, and when you buy something it tells you which payment method you're using.

Daft Badger

You need to contact phone support for anything billing related as they are the only ones who deal with this sort of thing.

T3NAC10US TM4K

I accidentally purchased Xbox live gold membership twice and was wondering if there was a way to cancel one of the payments?

Error - Downloaded and paid for the same game twice