error codes 404019 and 002000 on solitaire collection

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. For specific issues with Microsoft casual games, we suggest that you contact their support, they will be able to provide you with more information as to why this is happening. To contact them please use the link below.

https://microsoftcasualgames.zendesk.com/hc/en-...

*Thank you in advance for contacting, I hope this can help you.

Hello,

Where is this error code appearing -- in the Microsoft Store on PC?

If it is PC, please make sure your PC is completely up to date. Make sure your Microsoft Store is up to date as well.

See more support articles from the Microsoft Casual Games Support website: Error Code 002000 & 404019 – Microsoft Casual Games (zendesk.com)

There is an option to submit a ticket if your issue cannot be resolved in the link provided.

I get a error code of 404019 and 002000 when I try to access the game. I've been playing the daily challenges of Mahjogg for 5 years without a problem until now.

Hello JanRevel,

Thank you for reaching out to us about your issue!

Below you will find a link to an article from the Microsoft Casual Games Help Center. If your device is on Windows 8 or 8.1 then you have these options:

1. Upgrade to Windows 10 or later in order to continue to access these titles.

2. Play free on the MSN games website

3. Play free on Mobile, iOS or Android

Link: Error Code 002000 & 404019 – Microsoft Casual Games (zendesk.com)

[Let us know if this answered your question by tapping "Yes" below]

Hallo HerbertHünemeier,

[Ich benutze einen Übersetzer, daher kann es zu Fehlern kommen.]

Wo wird dieser Fehlercode angezeigt – im Microsoft Store auf dem PC?

Wenn es sich um einen PC handelt, stellen Sie bitte sicher, dass Ihr PC vollständig auf dem neuesten Stand ist.

Stellen Sie sicher, dass auch Ihr Microsoft Store auf dem neuesten Stand ist.

Hier finden Sie weitere Supportartikel von der Microsoft Casual Games Support-Website: Error Code 002000 & 404019 – Microsoft Casual Games (zendesk.com)

Es besteht die Möglichkeit, ein Ticket einzureichen, wenn Ihr Problem über den bereitgestellten Link nicht gelöst werden kann.