Error codes - 0x803FB107 and 0x80070490 when attempting to download Starfield.

Hi Glenn,

Thank-you for your response.

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I have had this issue since purchasing on 4th of September (2 days)

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6. With another user profile I get the same issue.

Hello!



We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.



https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F







Thank you for understanding.



Respectfully,



Glenn

Hi, is there any update on this Problem?

Hello, CJ215.



Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.



From the description you have provided you're experiencing issues with downloading Starfield Premium Edition on to your ASUS TUF Dash F15 laptop.

This issue may be caused by Windows settings that need to be changed. Or it may also be a problem with the computer you are using. So, let's work together as a team to get to the bottom of this. But to better assist you I need for you to answer the questions below. Your answers will help me formulate a solution that works for your issue and thus allowing us to resolve this a lot quicker.

1) What version of Windows are you using? We specifically need the edition and version number of Windows your device is running. To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK. You'll get the window below and we need the information highlighted in red.

CLICK HERE FOR PHOTO



2) Can you provide us a photo of your System Information window similar to the sample below? To get to this window please type msinfo32 in the Search box. Right-click System Information in the search results and select Run as administrator.

CLICK HERE FOR PHOTO



3) Can you tell us how much free space your C drive has? Please use our guide below to find out.

https://support.microsoft.com/en-us...ba5a?msclkid=3e97d74ebbd411ecbf078b6294ac405d



4) How long have you had this issue? An exact date of when this issue occurred could prove helpful. If not possible an estimate in days, weeks or months will be fine too.



5) Are you getting all green checkmarks when visiting the following website?

https://support.xbox.com/en-US/xbox-live-status

6) If you create a new Windows user profile using the guide below; log out of your current profile; and log in to the new profile, do you still experience the issue you described above? I've included a photo of the steps you need to follow from the link provided.

https://support.microsoft.com/en-us...2-a866-32915af2a34d#WindowsVersion=Windows_11

CLICK HERE FOR PHOTO



Hope to hear from you soon.



Respectfully,





Forum Moderator

Microsoft Community

Thanks for the detailed information, CJ215.

I'm actually helping out other users with similar launching issues and have reported some success in resolving this issue. Can you please try the suggestions made on the link below and see if that helps with your issue?

https://answers.microsoft.com/en-us...ame-pass/b58812e6-3fdf-481b-b3bb-aa13c292e00e

Of particular note are the suggestions by RonW2 and Ian Dort1 in the link above.

Feel free to reply to this thread if those work for you or not.

Sincerely,

Glenn