Error codes 0x80169CF9 & XBOS3008 when redeeming Prepaid 12 Mo XBL

Sorry to hear you're having issues with this. The code you posted means that you cannot add more time until the membership runs out. There is no way around this. You could call phone support and ask them to cancel the membership but you would not be offered
an amount for the time remaining.

support.xbox.com/.../error-code-80169cf9

Hi there,

Error XBOS3008 occurs when redeeming a prepaid code on Xbox One or online

You see the error code when you try to redeem a prepaid code on an Xbox One console or online

This error may be caused when you retry a failed transaction

Please see this link for steps on how to try and fix this issue:
http://support.xbox.com/en-US/xbox-one/errors/error-code-xbos3008

If none of the solutions work or is the situation it's best to contact Xbox Support (Phone or Microsoft Support Chat) at http://support.xbox.com/contact-us

A possible clue for MS...

I set up an adult account a week ago on a trial subscription and then removed the credit card info figuring I would use a prepaid card before it expired to limit the CC exposure. I tried to redeem the code for a 12 month prepaid XLG and received the subject
0x80169CF9 error.

I then setup a child account with a trial subscription today which required the CC info and I left it in place. I then was able to redeem the code used above without an error on the child account.

I then went back to the adult account and re-added the CC info. I still get the 0x80169CF9 error code trying to use a 2nd 12 month prepaid XLG code. I then tried to buy a 1 month membership using the CC info and it gave the error:

Purchase-Billing-40185

1a958331-c9f7-43cb-8c40-3aa14dc06a6d

2013/12/24 - 23:27:14 UTC

(hopefully you hackers can't pull the CC info from that data )

I guess I'll wait for the trial subscription to expire next month and see if the redeem code works then.

Meanwhile, MS, you might test setting up an account in a similar fashion to see if you can recreate the error and then track down the cause.

Hope this helps a bit...

I have no idea how to make a thread so I was wandering if one of you guys could help me out, you see I've had issues with trying to redeem a 3 month membership it comes up with an error code I've looked everywhere for a solution and cant find one. I cant
even get in touch with Microsoft support either I'm on xbox pretty much 24:7 so if anyone has a solution to help me out I'd much appreciate it if you can get in touch with me.

Hey there BAD BOY BRUMMY

It appears that you do have Xbox LIVE Gold. It says so on your forum card and on your profile. If you are having issues, can you please create your own thread and detail as much information as possible.

Many thanks,

Cloud