Error Code redeeming gift card

Hi Alex,

To clarify, are you trying to redeem a code for a Game Pass subscription or a gift card? Where did you purchase it? Please confirm the exact retailer and whether it’s an online code or physical card.

The specific error you receive (‘not eligible, try redeeming on another site’) indicates that you either can’t apply it to your account (like if it’s only for new subscribers and you’ve had a subscription before) or you’re redeeming it in the incorrect place. Try entering it again at https://microsoft.com/redeem

Refer to the following guides to troubleshoot this error:

Redeem a gift card or code to your Microsoft account - Microsoft Support

Get help with a digital code or gift card | Xbox Support

Troubleshoot gift card and code issues | Xbox Support

Hope this helps.

See this link to troubleshoot gift code errors - https://beta.support.xbox.com/help/...es-gifting/troubleshoot-gift-card-code-issues

Hello janainaCarla1,

Thank you for your post. I understand you are experiencing an issue with your Xbox Gift Card/code producing an error. To troubleshoot this, please check out this article:

Troubleshoot redeeming Xbox gift codes/cards.

I hope this helps.

Hello pepawsnider,

Thanks for posting on the Xbox forums. We need a little more information. What is the error message or error code that appears when you attempt to redeem the prepaid code? Are you redeeming the prepaid code on an Xbox One or Xbox 360? We have a support
article that
lists some error messages for gift cards and codes and provides solutions. Be sure to let us know the results
pepawsnider!

Hi Grillo,

Thanks for reaching out to us in forums for this issue. If your code has already expired, then you would not be able to redeem it. For further information, if you've received any other error messages, refer to our support article entitled Troubleshoot
redeem gift card and code issues or our Microsoft support article Redeem a gift card or code to your Microsoft account.

I hope that this helps out.