error code PUR3001-settings wont allow purchases

Discus and support error code PUR3001-settings wont allow purchases in XBoX Games and Apps to solve the problem; I have been trying to remove the parental controls on my sons account for hours now. 2 failed chat sessions, no resolutions in the forums that I can... Discussion in 'XBoX Games and Apps' started by loky10, Dec 31, 2014.

  1. loky10
    loky10 Guest

    error code PUR3001-settings wont allow purchases


    I have been trying to remove the parental controls on my sons account for hours now. 2 failed chat sessions, no resolutions in the forums that I can find just people in the same position as me but no resolutions posted and now I am submitting my own post.

    Someone please help!

    :)
     
    loky10, Dec 31, 2014
    #1
  2. Misses Joust
    Misses Joust Guest
    error code PUR3001-settings wont allow purchases

    G'day death, sorry to hear about the rough experience. What message appears when the purchase doesn't go through? Has a valid payment option been added to your son's account? Let's check the content's rating too. If the content is Mature, like Battlefield
    4 content, then it might still be blocked by his Child account.
     
    Misses Joust, Dec 31, 2014
    #2
  3. Ben Maxey 1996
    Ben Maxey 1996 Guest
    error code PUR3001-settings wont allow purchases

    I have the same problem and Microsoft don't know what it is or how to fix it!! Waste of time
     
    Ben Maxey 1996, Dec 31, 2014
    #3
  4. NrG Bullets Win User

    error code PUR3001-settings wont allow purchases

    Same problem here. I've read that changing the settings on the parent account and changing back help. Unfortunately I am not at home right now and apparently while I can update Xbox 360 family settings online I don't see a way to do that for Xbox One.

    Very frustrating!
  5. pmar65-C2B3A91D-A201 Win User

    error code PUR3001-settings wont allow purchases

    i am having the same problem with my son's account. i've adjusted privacy settings but I"m still having this PUR3001 error
  6. axon of deciet Win User

    error code PUR3001-settings wont allow purchases

    So did this get fixed at all cus I'm trying to purchase ghosts but its giving me that info message you got
  7. rkdq94 Win User

    error code PUR3001-settings wont allow purchases

    I'm having the exact same problem. Just two days ago I tried to buy Battlefield 4 Premium, but I got the exact same response, error code PUR3001, your settings are blocking you from purchasing or downloading free content. I checked the parent account and
    my account, and no settings say this. In fact, I should be able to buy content. But I called support twice and one guy had no idea how to fix it, and the other one blamed it on the fact that Xbox services were down. I tried after it went back up, but have
    the same problem still. I just don't understand why you block a user from purchasing content, or why you wouldn't try to fix the problem.
  8. Sgt Celery Win User

    error code PUR3001-settings wont allow purchases

    When I go to my settings I can't change any of them, which is annoying but surely it shouldn't matter about that seeing as the option to pick what I'm aloud to but is stuck on "anything" anyway?
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error code PUR3001-settings wont allow purchases

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