Error code Polana

Hey there NAPDSL81.

To clarify, is there error code you're getting "Polana"? If it's something else, please clarify, also let us know when you're running into the error

Hi,

We appreciate you for bringing this up. To resolve your concern, you can follow the steps on the suggested methods below:

Method 1. Power Cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

Here are the steps:

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn on the Xbox One.

Method 2. Clear the Storage cache on the console.

Here are the steps:

1. Press the menu key on the controller.

2. Go to Settings, and then select Disc & Blu-Ray.

3. In the Blu-Ray section select Persistent Storage.

4. Select Clear persistent storage.

Method 3. Clear MAC address.

Here are the steps:

1. Scroll left on the Home screen to open the guide.

2. Select Settings.

3. Select All Settings.

4. Select Network.

5. Select Network settings.

6. Select Advance settings.

7. Select Alternate MAC address.

8. Select Clear.

If you are still experiencing the same issue, we strongly recommend that you have this concern posted on
Call of Duty Community.

Let us know how it goes.

I found something here: https://community.callofduty.com/t5/Call-of-Duty-Infinite-Warfare/Error-Code-POLANA-Fix/td-p/1010734...

If you get the error code POLANA, it is very simple to fix. You do not need to unplug your router or anything like that.You will need to exit out of the game completely, go to settings, all settings, power and start up, if you have it on instant on then
turn it to energy saving, press b, go to turn off or restart, it should be right next to power and startup mode in power and startup settings, select it then do full shutdown and fully shut down your xbox. Then turn it back on, go into IW and start up zombies
and it should work.

Hi Elmer,

To clarify if we understand your concern properly and provide you a resolution, may we ask if you are receiving the error code Polana while playing Call of Duty: Infinite Warfare?

We're looking forward to your response.

https://support.activision.com/articles/en_US/FAQ/Known-Issues-in-Call-of-Duty-Infinite-Warfare/?q=polana&l=en_US&c=Game_Title%3AAll&fs=Search&pn=1

Turn Xbox off--> unplug brick/PSU-- wait 1 minute--> Plug brick/PSU back in---Turn
Xbox on--> Sign into your account(console)--> When you get to main menu sign out of your account(COD IW)-->Go to multiplayer---> If message pops asking you to sign in--Sign in to your account --->Go to bottom and click on store. The update should start afterwards.
After update ask the cx to restart the console and try to launch the game again.