Error code 801540A9 not child account

Discus and support Error code 801540A9 not child account in XBoX on Consoles to solve the problem; I have an xbox one and a few backwards compatible xbox 360 games. I cannot however download my profile when it asks me as when I type in my e-mail and... Discussion in 'XBoX on Consoles' started by JAMESBECKER5, Jul 25, 2020.

  1. JAMESBECKER5
    JAMESBECKER5 Guest

    Error code 801540A9 not child account


    I have an xbox one and a few backwards compatible xbox 360 games. I cannot however download my profile when it asks me as when I type in my e-mail and password I get this error. Sorry, there’s a problem with the credentials that your’re using to sign in.
    Go to https://account.live.com to fix the problem. However i have tried everything I could think of to fix this issue.

    •Reset of the xbox

    •deleting and reinstalling the game

    •making sure my e-mail and password were correct

    •verifying two step is not enable

    •blood sacrifice

    This is my last attempt and if I cant figure this out than I’m just bashing my head into a wall for bo reason.

    :)
     
    JAMESBECKER5, Jul 25, 2020
    #1
  2. M3tal Daz3 Win User

    My Profile Is Simply Gone? (Did not delete items)

    Just to verify was your account associated with a parent or child account? If yes I suggest you to follow the steps in this support link:

    support.xbox.com/.../error-code-801540A9

    It doesn't matter if it is in the xbox one section for as I see it this is an account issue.
  3. Ahh Matt Win User

    xbox one to 360 profile download

  4. HyruleBalverine Win User

    Trying to connect a 2nd XBOX Live Account

    Hi, DreamFlower1206;

    Error Code
    801540A9     typically occurs when you start a game on Xbox One and may mean that a child account is having trouble loading family member profiles... If this is a child account, you may need to re-associate it with a parental account. To do so:

    1. Sign in to your Microsoft account and select the
      Family tab.
    2. Select Add a child.
    3. Enter the email address of the child account that you want to re-associate with the parent account. This will send an invitation to the child account’s email address.
    4. Sign out of your Microsoft account and sign in to the child account.

      Note For security reasons, you may be asked to verify the account.
    5. Select the button labeled Sign in and accept.

      Note Email can be found by selecting View inbox.
  5. Rodrigo Oliver Win User

    why do i get sorry theres a problem with the credentials that youre using to sign in 801540A9 even tho im using app password? i tried resetting my password and it didnt work and same with app password

  6. RainingRoses Win User

    Please help me

    Thanks for confirming the error code.

    Did you try turning on/off recurring billing on your account? It’s not whether you have an active subscription that affects this error, it’s the ‘reset’ itself that can help. So if you have Game Pass now, it would be a good idea to try this.

    Also, are you currently on a child account (under 18, or under 19 in South Korea) or in a Microsoft Family? This relates to the 801540A9 error code and is a possible factor, so you may need a parent/guardian to take a closer look into this for you as the adult in the same Microsoft Family. Refer to:

    Error 801540A9 occurs when you start a game on Xbox One | Xbox Support

    If the issue persists, contact support and you can always share this thread with them for reference.
Thema:

Error code 801540A9 not child account

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