Error Code: 8007007A (XBox Live Connection + Profile Download Errors)

Error 8007007A occurs when connecting to Xbox Live, this might help.

Hi there,

Sorry to hear you are having this problem.

You see the following error when connecting to Xbox Live on your Xbox 360 console:

8007007A

This may mean one of the following:

• The billing information for your account needs to be updated.
• The cache information on your Xbox console needs to be refreshed.
• There’s a problem with your connection to Xbox Live.

Please, have a look at this link to find a solution for this problem:

Error 8007007A occurs when connecting to Xbox Live

Greetings.

We're sorry to hear about the frustrating experiencing when trying to access your account.

Please try the steps presented in the guide for
Error 8007007A occurs when connecting to Xbox Live to see if they can help resolve this issue for you.

Same problem...

Connecting to XBox Live and Profile Download Errors

I have an XBox 360 Elite. Never a problem until today. System wouldn’t connect to XBox Live. Tested my wireless connection and the internet and XBox Live connections were fine. Still won’t connect to XBox Live and given error code: 8007007A. Support and
forum websites had steps to delete profile only, clear cache, and download profile. Did all steps, even shutting down my XBox, disconnecting the power cable, resetting my router, and now it won’t even let me download my profile!!! Given same error code: 8007007A
“XBox Live profiles can’t be downloaded right now”. I called support and they took my info and complaint. I was told this is a “new” problem that just started last week. There is no fix for it yet and was told they are working on it and I’d be followed up
with every couple days via email and was given a service request number. No telling when or even if this problem can be resolved. I’m annoyed and frustrated. Not to mention, I asked if I will be reimbursed for the cost of my gold membership seeing that I can’t
even use it right now!! That matter is pending as well.

Has anyone else run into this problem? What has support told you? If anyone knows how to resolve this, please let me know!

Same problem...

Connecting to XBox Live and Profile Download Errors

I have an XBox 360 Elite. Never a problem until today. System wouldn’t connect to XBox Live. Tested my wireless connection and the internet and XBox Live connections were fine. Still won’t connect to XBox Live and given error code: 8007007A. Support and
forum websites had steps to delete profile only, clear cache, and download profile. Did all steps, even shutting down my XBox, disconnecting the power cable, resetting my router, and now it won’t even let me download my profile!!! Given same error code: 8007007A
“XBox Live profiles can’t be downloaded right now”. I called support and they took my info and complaint. I was told this is a “new” problem that just started last week. There is no fix for it yet and was told I’d be followed up with every couple days via
email and was given a service request number. No telling when or even if this problem can be resolved. I’m annoyed and frustrated. Not to mention, I asked if I will be reimbursed for the cost of my gold membership seeing that I can’t even use it right now!!
That matter is pending as well.

Has anyone else run into this problem? What has support told you? If anyone knows how to resolve this, please let me know!