Error code 0x8b100042

jjack0310 · Aug 25, 2022

Facing this issue since the last three days on my Series X.

Tried to play fifa22 on Sunday and started noticing the error. Tried three other games with same issue. So I gave up and thought there must be Xbox/Gamepass issue

Tried to play again just now and same issue. Downloaded a new game to check and the new game doesn't work either

Any idea what is going on?

:)

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

0x8b100042

We’re currently investigating this error. In the meantime, try the solutions below.

https://support.xbox.com/en-us/help/errors/erro...

Microsoft is aware of the problem, and they have notified that it has been resolved, but due to the number of complaints the problem continues, unfortunately only Microsoft can fix the problem, it is necessary to wait.

jjack0310

I tried to update through the USB, but before doing that, I tried to troubleshoot and just did a Factory reset.

Once I did the reset, it asked me to update again and was able to update automatically. It also solved the games not starting issue.

Thanks for your help.

JosefLBohorquez

Are you able to perform the update with a different wifi network?

If that not possible, try in this case perform an offline update for your console.

For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/help/hardware-network/...

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jack

Please answer the following questions to assist you properly :

Are you part or do you have installed an insider / beta OS in your Xbox Console or are you using a regular OS?
May I know if you tried with a different wifi network to see how it goes?
If you have a physical game, can you test with one game? Or is this happening with both digital and physical games?

And, may I know which troubleshooting steps you have done so far to fix?
In that way I can advise you different things or how to proceed

-------
In the meantime try this all together, I'll be waiting for your answers

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

JosefLBohorquez

Thanks for the update!

Well, I'm glad to hear that finally everything is working as usual it seems that the factory reset did the trick

Now you can play as usual finally Jack!

Error code 0x8b100042