Error code: 0x87e107e2... How do I fix this issue?

Hi, Spade96! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing some issues with your console.

Would you mind giving this a try?

• Press and hold your console's power button, until it shuts down.

• Unplug the power cord from your console for 3 minutes (If you have the original Xbox One, unplug the power supply from both the Xbox and the outlet).

• Plug everything back together and turn your console on.

If that doesn't work, please answer the following questions:

• May I ask which Xbox model you are using?

• Do you have any external storage units plugged into your console?

• Could you tell me exactly what happens when you try to launch other games/apps?

• Were you getting 0x87e107e2 even before doing the factory reset?

Thank you! I'll be looking forward to your reply.

Best regards.

same issue, seems like theres potentially been an uptick of these recently. just logged on today with no issues last night and i can’t play around half of my games. series s as well.

Hey D4rkst4r17! Sorry to hear about the trouble you're having, the proper teams are looking in to the issue. Keep an eye on the
Xbox Live Status page for more information. Thank you for your patience!

Hi TheVintageRebel ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that you are having an issue on playing game on your PC that gives you an error code :00000000. I'm glad you took the time to consider this for us so we can help you figure it out for you

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?

2. What changes to your PC prior to this issue?

3. What is the make and model of your device?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Logout from Xbox app and Microsoft Store app
2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
5. Restart your PC, log in to both apps and see if that solves the problem.

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator