Error code 0x82d4003

Murp272 · Aug 3, 2019

Recently, I was in a game of Overwatch then I was kicked from the game and got the error code above, I tried loading back in and it kept displaying this message. I tried to uninstall Overwatch and reinstall it again, but once I uninstalled it I was unable
to download it again without buying the game once more. I have been trying to fix this but nothing seems to work. I have a xbox live gold subscription that is working, and before i uninstalled it, i was able to play my other games perfectly fine. Please help.

:)

Murp272

We just tried checking purchase history, but we don’t know which account bought the digital version. Could it be the account that the disc was first used on?

Murp272

I checked every account on my xbox for any history regarding overwatch, i cannot find any accounts that have the purchase itself on the history, all i can find are lootbox purchases and other game purchases.

XBF Diego M

Hi Murph272,

This past weekend, the game was free to download and play as part of the Xbox Free Play Days where some games can be played for free just over the weekend. The only other instance a situation like this would happen would be through a Home Console game sharing
designation being changed. Either way at this point I recommend contacting Xbox customer support to go over your accounts with you. Unfortunately there is nothing we can do about game license issues on the forums, other than recommend reviewing all of your
account's order history. Customer support can help you further look into accounts that you own and what games are applied to those accounts.

Contact us here
Select Xbox One
Select See other options
Select Payment & billing under Account management
Select show contact options and go to step 4
Select request a call from support if available or there should be a number for you to call

XBF Diego M

Hi Murp272,

If you indeed purchased a digital version of the game, but you are not seeing it on the purchase history of the account you are trying to use now, then it was more than likely purchased on the account that the disc was first used on. Logically this would
make sense since you decided to buy the digital version when the disc was unusable, therefore playing your first account and likely purchased on that account. You will need to sign into that account and confirm the purchase through the order history or if
that specific account can install the game back onto the Xbox.

Murp272

I have already tried this, it’s the same situation for that account. Although a factor could be that we had a disc of overwatch but the disc got scratched and unusable, so we got the digital version and have been using that since.

Error code 0x82d4003