Error code 0x8027025 when starting games

Sandweak · Jul 14, 2017

Whenever i try to open any of my xbox one games i get the error message: "For some reason ... took too long to start. (0x8027025a)".

I have tried the suggested solutions that xbox show you when you click help but none have worked so far. I also tried the steps on the support article for error code 8027025a which also did not help me one bit. Help please

:)

ltmchale · Jul 14, 2017

0x8027025a Error Code Games Not Starting

Error code 0x8027025 keeps occurring whenever I try to start up a game. This happens with physical and digital games, but does not happen when starting apps. I have tried quitting the game, restarting my console, turning off my console and turning it back
on, signing out and back in, and switching accounts, nothing has worked. If anyone can recommend any possible solutions I would appreciate it.

stef aarts · Jul 14, 2017

Error code 0x8027025

did you try accessing the game on a different account (while having the xbox one set up as the home console) and have you tried installing the game onto a external hard drive?

Misses Quinzel · Jul 17, 2017

Hey there, Sandweak!

I'm sorry to see any issues launching games on your console! Sometimes this can be due to network issues, either with your ISP or with the Xbox Live service in general. One of the things I would check first is if it's loading up on other profiles on your
console, if you have others. If not (or if you don't have any other accounts on the console), do you have the games installed on an external hard drive? This could be the issue, and moving a game to the internal hard drive to test will help find out if it's
still failing to launch.

If games are on the internal hard drive and still failing to launch, then we'll want to look at the network side of things first. Post back with your detailed network statistics so I can get a good idea on where to start. You can get those by going to Settings
> All settings > Network > Network settings > Detailed network statistics. This will give me a good idea on if we need to focus on your network or look at other options.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Sandweak · Nov 1, 2018

Hey there, !

I'm sorry to see any issues launching games on your console! Sometimes this can be due to network issues, either with your ISP or with the Xbox Live service in general. One of the things I would check first is if it's loading up on other profiles on your
console, if you have others. If not (or if you don't have any other accounts on the console), do you have the games installed on an external hard drive? This could be the issue, and moving a game to the internal hard drive to test will help find out if it's
still failing to launch.

If games are on the internal hard drive and still failing to launch, then we'll want to look at the network side of things first. Post back with your detailed network statistics so I can get a good idea on where to start. You can get those by going to Settings
> All settings > Network > Network settings > Detailed network statistics. This will give me a good idea on if we need to focus on your network or look at other options.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.
Click to expand...

None of the games are installed on an external hardrive. Here are the network statistics: Downloadspeed: 22.02 Mbps Uploadspeed: 9.90 Mbps Packet loss: 1% MTU: 1480 Latency: 67 ms Wireless strength: 92%

Sandweak

Hey there, !

I'm sorry to see any issues launching games on your console! Sometimes this can be due to network issues, either with your ISP or with the Xbox Live service in general. One of the things I would check first is if it's loading up on other profiles on your
console, if you have others. If not (or if you don't have any other accounts on the console), do you have the games installed on an external hard drive? This could be the issue, and moving a game to the internal hard drive to test will help find out if it's
still failing to launch.

If games are on the internal hard drive and still failing to launch, then we'll want to look at the network side of things first. Post back with your detailed network statistics so I can get a good idea on where to start. You can get those by going to Settings
> All settings > Network > Network settings > Detailed network statistics. This will give me a good idea on if we need to focus on your network or look at other options.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

None of the games are installed on an external hardrive. Here are the network statistics: Downloadspeed: 22.02 Mbps Uploadspeed: 9.90 Mbps Packet loss: 1% MTU: 1480 Latency: 67 ms Wireless strength: 92%

Misses Quinzel

Hey there, Sandweak!

I'm sorry to see any issues launching games on your console! Sometimes this can be due to network issues, either with your ISP or with the Xbox Live service in general. One of the things I would check first is if it's loading up on other profiles on your
console, if you have others. If not (or if you don't have any other accounts on the console), do you have the games installed on an external hard drive? This could be the issue, and moving a game to the internal hard drive to test will help find out if it's
still failing to launch.

If games are on the internal hard drive and still failing to launch, then we'll want to look at the network side of things first. Post back with your detailed network statistics so I can get a good idea on where to start. You can get those by going to Settings
> All settings > Network > Network settings > Detailed network statistics. This will give me a good idea on if we need to focus on your network or look at other options.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

stef aarts

did you try accessing the game on a different account (while having the xbox one set up as the home console) and have you tried installing the game onto a external hard drive?

JNotti7175

Having same problem. Just bought the console and haven't been able to get a single game to work.

weirdguy79

same problem here, cant even get into setting apps the store error code 0x8027025a for everything, console is only 3days old

Error code 0x8027025 when starting games