Error code 0x80073cf9 while trying to install Forza Horizon 5 in the game pass in xbox app.

Hi BrunoCoste1,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with installing Forza Horizon 5 on your PC. let me provide you with a couple of suggestions that you can try and see if this resolves the issue you are experiencing.

Solution 1: My Game is Not Launching or is Crashing on PC – Forza Support (forzamotorsport.net) This link provides a multitude of troubleshooting steps you can attempt to try and resolve issues with installing or launching the game. I would scroll down and start with the reset of the Xbox App and Windows store.

Solution 2: Make sure you do not have other programs like

• Anit-virus
  
• Firewall
  
• PC Optimizers
  

Blocking the game

Solution 3: If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Use the System File Checker tool to repair missing or corrupted system files (microsoft.com) This error could be due to corrupted OS files.

Solution 4: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

Solution 5:

1. Open the Xbox APP
   
2. Sign out of the App
   
3. Then click install on Forza 5
   
4. You will see that no installation progress will start
   
5. Sign back into the App and see if the installation starts
   
6. You might also see an install update, and I would click on that
   

Sometimes you need to fix the connection with your account and Xbox services.

Solution 6: Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type PowerShell, right-click on Windows PowerShell, and select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
3. get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
4. In the same window, type the following command and press Enter:
   
5. start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
6. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
7. Restart your device and try to install the game again.
   

Solution 7: Create a local user or administrator account in Windows . Sometimes you can have a situation with permissions or profile corruption. Please follow the steps in this link to see if that fixes the current issue you are having.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

I had the same issue with trying to open Forza Horizon 5 from game pass, would open the microsoft store to the "gaming services" page just to tell me it's already installed. Tried multiple reboots an reinstalling the xbox app. Tried the "repair" and "reset" buttons in the app settings for Forza Horizon 5 and after a reboot the xbox app won't even recognize the game is installed, asks me to install it again and then returns an error when I try (Error code: 0x00000001)
When I try to open the app settings for Forza Horizon 5 from the start menu now it just leads to the generic apps window and doesn't locate FH5 at all.

so like what I just have > 100gig of dead space on my SSD now? nice

edit: I updated windows and tried installing FH5 to a different drive, it downloaded like 100mb of data and then recognized the game and let me open it from my SSD again. weird but ok

try this: Link

Hello. I am not the original poster, however I have the exact same problem:

https://answers.microsoft.com/en-us...-horizon/0887b2e3-58ff-4434-8459-c0eff5d61b54

In my case, I can download other games perfectly fine. This only happens with Forza Horizon 5. Can you confirm that the problem is not on my end, so I can move on?

Hello Selim,

Thank you for posting in Microsoft Community.



We understand that you're experiencing issues with Forza Horizon 5 on Xbox Game Pass for PC. The error code "0x12c" usually indicates a problem with the game's installation or a conflict with your system's configuration. Here are some steps you can try to resolve the issue:



1. Make sure your PC meets the minimum system requirements for Forza Horizon 5. You can find the requirements here: Forza Horizon 5 PC Specs – Forza Support (forzamotorsport.net).



2. Try resetting the Xbox app on your PC. To do this, please follow the steps here: Repair apps and programs in Windows - Microsoft Support.



3. If resetting the Xbox app doesn't work, try reinstalling the game.



4. If none of the above steps work, please provide us details about your concern:

• Is the issue happening to other games?
  
• Is Forza Horizon 5 installed from Xbox app?
  
• How about the games installed from Xbox app and Microsoft Store? Did error code appear too?
  
• Can we ask for a screenshot of the issue? Please conceal your personal information like gamertag.
  

I hope this helps! Let me know if you have any other questions or concerns.



Sincerely,



Microsoft Community Moderator