Error Code 0x80072EE7

ever time I try to see the new games with gold I get this error. xbox support site is no help internet and network are fine

:)

 

0x80072ee7 não consigo baixar outros jogos [Translation-0x80072ee7 I can't download other games]

Códigos de status e erro do Xbox | Suporte do Xbox

 

Bug with games downloading.

Does it give an Error Code? Something that looks similar to 0x80072ee7 ?

 

Hi there Tim. Check this support page URL and see if it helps you diagnose/fix your problem:

Error 80072EE7 | Cannot Open Title on Xbox One

 

Are you able to see the Games With Gold on this website here: Games with Gold | Xbox Live

 

Hey there TIMRECHARDT!

Sorry to hear that you're dealing with this issue trying to get your game.

I would say that that if it's being really persistent, then it's probably best for you to do a soft reset of your console, seeing as it will load the console back up as updated as possible.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps

.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue





Thanks