Error code 0x80048504 on Microsoft Puzzles

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this The_moo

Please try this:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and give it a new try.

If maybe the issue persist proceed with this;

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Let me know how it goes, I'll be waiting for your reply
Greetings

My issue is the same, with error code 0x80048504. Have been locked out since 15/8, and the error applies to both Solitaire Collection and Microsoft Store.

The Xbox Live Login is no longer due to the error message 0x80048504
Win10 is up to date

Hi Schwabenpower,

Than k you for posting on the Xbox forums no results can be found for this error code
https://support.xbox.com/en-US/error-code-lookup?code=0x80048504 for more information you can contact

Xbox Support

thanks

Shane

Hi,

Issues with signing in to Xbox App may occur if the app is not updated or not connected to Xbox Live Servers. To resolve your concern, we suggest that you run the troubleshooter for Windows Apps on your computer by clicking the Run troubleshooter button
on this link. This process will check and resolve common issues with the apps on your PC.

If you are still unable to sign in, make sure that your Microsoft account is added to your PC by following the steps below:

1. Press Start and click on the Settings icon.
2. Go to Accounts and click Email & App accounts.
3. Click on Add an account and add the Microsoft Account that you used to purchase the game.
4. Restart your computer for the changes to take effect.

If the issue persists, reset the Windows Store to clear the Store cache. Here's how:

1. Press Windows key + X on your keyboard.   
2. Click on Command prompt (Admin).   
3. Type wsreset.exe, and then hit Enter.   

After resetting the Windows Store, uninstall and reinstall the Xbox App to update it.

1. Click Start, and then type Windows PowerShell on the search box.  
2. Right-click, and then select Run as administrator.  
3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage  
4. Hit Enter.  
5. Launch Windows Store and download Xbox App.  
6. Sign in with your account again.

Keep us updated with the results after performing the suggested solutions above.

Having the same issue, any solutions yet?

Try following these
instructions and let us know if there are any problems.