Error Code 0x0000000000000000

PowerPilot878 · Dec 25, 2016

When I test my multiplayer connection, as apps never respond, it fails. I am confused as i will not troubleshoot, instead it will say 'Unable to finish multiplayer tests. Back up and try the test again. If it still does not work, there may be a problem with
your network. (0x0000000000000000). I have a 'Continue' and 'Cancel' option, which both do the same thing. I have an Xbox One S in a Minecraft bundle. Apps do not install, that is if I can even open the Store. My network connection test was fine. Please help.

:)

louisjmasi · Dec 25, 2016

0x0000000000000000 Error Code

Yeah this is very frustrating!

M3tal Daz3 · Dec 25, 2016

Error Code 0x0000000000000000

try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account

ChappyChipmunk

I get the same thing. It stops me playing online games like FIFA 17mand more.

{Parity}

It is against forum rules to bump old threads. You should start your own thread to get the directed help you need. Please provide as many details as possible to make it easier to troubleshoot.

XBF Lance J

Hey Little Eric,

Thank you for reaching out! If you haven't already, I want you to try performing a simply

Power Cycle on your console by doing the following:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Let us know how it goes. If you notice a different error code please provide it. Cheers

louisjmasi

Yeah this is very frustrating!

Z2 Sneering

I know its been a while since this post but ive tried many things and my xbox still wont work i need some help

Error Code 0x0000000000000000