Error Adding Child Xbox Live Profile to Xbox 360

Hello Dan,

There is no error displayed. I added Xbox Live account of my second child via Download Profile on Xbox. The account was added without a problem. Then I checked Settings > Family, but there was only an account of my first child. The same situation is on
my XBox Live Account (on the internet); under Security, Family...-->Privacy & Online Safety. There is only first child too.

Martin

I'm having the same problem, I'm told to visit https://www.xbox.com/fixid, which does not help.

My problem is that the Xbox 360 seems to think I'm in the "United States", and hence asks for a credit card number in order to verify my (parent) age. Actually I'm in the UK, so I need to verify by another method. Actually I should not need to at all as
Live Family settings are set up and working fine.. https://www.xbox.com/fixid tells me to change the settings in my Xbox profile and that of my children so it says we're in the UK. Problem is, all profiles already say
we're in the UK, so that can't be corrected. The upshot of this is, I can't verify my age to the Xbox 360, even though everything works fine on the Xbox One X, all parental and family settings work as they should.

Another possibly related issue is not being able to update my gamer picture. Once edited and you click "save", it fails to update.

I did contact Microsoft support with this issue, and they appeared to find a problem that needed fixing. They promised to email me back in 24-48 hours. Never heard anything. Support did seem to think the two issues were related to the same fault with my
account.

Any one know of a fix?

Thanks.

Hello,

Thank you for posting in Microsoft Community.

We understand that you're trying to create an Xbox 360 profile for a child account. The error code 8015000A indicates that there may be an issue with the Xbox Live service. Here are some steps you can try to resolve the issue:



Check the Xbox Live service status page.

• See if there are any known issues with the service that may be causing the error.
  
• Link: Xbox Status | Xbox Support
  

Make sure that the child account is added to a Microsoft Family Group.

• You can check this by signing in to your account (organizer) and going to: account.microsoft.com/family
  
• Invite the child account or check if the child account is already added as a member.
  

Clear the cache on the Xbox 360 console.

• Please go to Settings > System > Storage > Highlight Hard Drive > press Y and choose Clear System Cache (3x).
  

Perform the troubleshooting for error code 8015000A:

• Try the troubleshooting from this link: Error 8015000A occurs when you're using your Xbox 360 console | Xbox Support
  

I hope this helps! Let me know if you have any further questions or concerns.

Sincerely,



Microsoft Community Moderator

I think if you put your profile onto the xbox one then child 1 can share your xbox live but child 1 can't play on live on your 360 and I'm pretty sure child 2 would need there own xbox live on 360 you can get a years subscription for about £25 if you need
have a look at CD keys website there usually pretty cheap.

@JointedCoin - Please read:
Error code 83118853 occurs when you try to sign in to Xbox LIVE using a child account