Error 8C15000C & 8c150009

akshaykhachane1 · Dec 9, 2018

Split from
this thread.
Click to expand...

getting same error out of the box.. i am also from india...tried every thing.. my billing info is correct getting same Error 8C15000C i also xbox live gold subscription which i got with console..with 2 free games code unable to reedem that also..in website
its showing gold membership but in xbox console its not showing followed by error 8c150009..i have same query everything matches errors of manjunathramesh and i am facing same so please solve this i am really fed up with this...anyone please help

Hiya ManjunathRamesh,

I'm sorry to hear that the issue is still being persistent. I recommend to install your profile into a USB Drive, then restart the console.

Make sure your account is installed onto the USB Drive and not the console, then see if that will allow the account to register.

(Plug in USB> go to Settings>System> Storage>Hard Drive/Memory Unit> Profile> Transfer/move profile to USB> Restart console and make sure profile is only on USB)

Once the profile is moved, then attempt to connect to the live services. If there is still an issue, then remove the hard drive from the console.

(Turn off console> Unplug console> Remove the hard drive from the console, then plug in the USB> and test the services again)

(If it works then the hard drive could be corrupted, and if the console does not have a hard drive then it may just need extra space/Storage to register the information so get a hard drive or USB)

let us know if that works
Click to expand...

tried this thing hardrive is working because i can open and downlaod free games and trials also...problem is with paid ones which doesnt open only...and because of this error 8C15000C i am not able to reedem 2 games which i got in box with console as a bundle
package

:)

Risen Hellguard · Dec 29, 2018

I am facing the exact same issue.
Spent over an hour with XBOX Support for the past two days. They couldn't do anything.
Currently they have forwarded this to some internal team it seems.
I am from India..and I have this issue with my XBOX 360.
I just wanted to download some games I purchased in the past and play. But I get this error.
Very sad.
Have posted this in microsoft XBOX forums and also raised a service request with them. Will update back if anything changed. Kindly let me know if you find any solution.

ManjunathRamesh

Thanks, I have tried this thing and it dint work. however I am able to download few apps and I am able to check these things in the Hard Drive. Also have tried wireless/wired connection and I have a stable 70 Mbps fibernet broad band connection. I am able
to watch HD movies online seamlessly.

XBF Jasmine Z

Hi akshaykhachane1,

We went ahead and split your comment from

"Error 8C15000C followed by 8c150009". We closed that thread since it was created November 19, 2018 but moved your comment in order to start a new thread. This will allow
us to tailor our support specifically to you! Please let us know what troubleshooting steps you have taken already and if the account billing information is updated properly.

Thank you for the information regarding the issue at hand as well.
Make sure Xbox Live is fully supported in your
country. If your
country isn't listed here, then I am afraid there is no workaround for this.

Thanks for being patient.

HyperVenom523

I would recomend you to use newer hardware since is better optimized like Xbox One or the newer variants and yoy can always contact https://support.xbox.com/contact-us

ManjunathRamesh

I am located in India, how do I know which domain/country the live account belongs to?

akshaykhachane1

Folks any one suggest how to contact the customer support for xbox. I regret buying xbox live gold member ship and unable to download my purchased games after that. I can't contact any customer support representatives also. I am getting error codes Error
8C15000C followed by 8c150009. My billing address in the card and xbox are same. Kinldy assist.

Best regards,

getting same error out of the box.. i am also from india...tried every thing.. my billing info is correct getting same Error 8C15000C i also xbox live gold subscription which i got with console..with 2 free games code unable to reedem that also..in website
its showing gold membership but in xbox console its not showing followed by error 8c150009..i have same query everything matches errors of manjunathramesh and i am facing same so please solve this i am really fed up with this...anyone please help

Error 8C15000C & 8c150009